Complaints Paralegal - Immediate Start

We're hiring a Complaints Paralegal in Northampton to start immediately to independently handle and resolve housing litigation complaints on a 3-6 month locum contract. £170 per day inside IR35 with hybrid working.

Client Details

Our client is a well-established housing provider known for its commitment to quality service and resident satisfaction. With a strong regional presence and a focus on innovation and professional development, they offer a supportive environment where proactive legal professionals can add real impact. You'll be joining a busy legal team that values autonomy, clear communication, and efficient resolution of complex issues.

Description

The Complaints Paralegal will be:

• Handling complaint cases into the business with autonomy
• Investigating housing complaints matters end-to-end
• Liaising with internal teams and external stakeholders to gather evidence
• Drafting clear, accurate correspondence and case summaries
• Advising on next steps and resolution strategies
• Managing caseload effectively within agreed timescales
• Supporting senior lawyers with documentation and case prep
• Maintaining accurate records and case files

Profile

The Complaints Paralegal should be:

• A graduate with at least 6 months' litigation experience
• Comfortable handling complaints with minimal supervision
• Ideally experince within housing litigation
• Strong written and verbal communicator
• Confident in investigative work and producing professional documentation
• Organised, proactive, and able to prioritise effectively

Job Offer

This is a 3-6 month locum contract paying £170 per day (inside IR35) with an ASAP start. You'll enjoy a hybrid working pattern (2 days in the office, 3 from home), working within a busy legal team on meaningful complaints work. Ideal for someone looking to build litigation experience towards a legal career.

If you're an experienced Paralegal, apply now or contact Michael Bailey for more information.