Complaints Investigator

TEMP OPPORTUNITY - COMPLAINT'S INVESTIGATOR (Local Authority)

Hybrid - Wembley Immediate Start Ongoing Temp Booking £23.81 PAYE / £30.88 Ltd/Umbrella

Are you an experienced Local Authority Complaints Officer ready to hit the ground running? We're seeking a confident, articulate professional with strong investigation skills and the ability to manage complex and sensitive cases.

What we're looking for:

Extensive complaints handling experience, ideally within:

• Housing
• Repairs
• Homelessness
• Public Realm

Strong experience managing Stage 2 complaints, including:

• Drafting high-quality written responses for Corporate Directors & senior stakeholders
• Conducting thorough investigations and ensuring cases reach full resolution
• Applying tact, diplomacy & professionalism when dealing with challenging situations

The ideal candidate will have:

Tenacity to see complex investigations through Confidence working with senior leaders Excellent written communication A calm, diplomatic approach

Location & Working Pattern:

Hybrid working in Wembley, with an immediate start required.