Complaints Handler

A growing business is looking for a number of new colleagues to join its Complaints Administration and Investigations Teams and become part of the wider business. Staring early September, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business. What's in it for you?

• The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
• Hybrid working from our modern Leeds city centre office following your initial training period onsite
• Investment in training and development to support your career aspirations
• Pension scheme
• 33 Days annual holiday allowance (inclusive of Bank Holidays)
• Employee Discounts and Cashback Schemes
• Discounted Parking and local gym memberships
• Onsite refreshments provided

As a Trainee Complaints Handler, you will:

• Act as the first point of contact for customer enquiries, handling calls, emails, and written correspondence professionally and courteously
• Provide progress updates and administrative support throughout the complaint journey, ensuring all case notes, actions, and outcomes are accurately recorded in real time
• Ensure all complaint logging, acknowledgements, and progress updates meet regulatory requirements and deadlines
• Investigate and resolve customer complaints relating to customer service and payment-related issues
• Act as a brand ambassador for the business and the end client, delivering a high standard of service at all times

What we're looking for in a Trainee Complaints Handler We're keen to speak with candidates who have proven experience working within a Telephony or Complaint Handling role within a Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes. You will be able to demonstrate:

• Experience in Complaints or Customer Service, preferably within a Regulated Financial Services Setting.
• Understanding of complaints environments and regulatory compliance.
• Excellent communication and interpersonal skills.
• Strong administrative skills and previous experience of updating Customer records and systems.
• Ability to work independently, prioritise tasks, and manage time effectively.
• Proficiency in Microsoft Office.
• Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
• An outstanding work ethic combined with a desire for continuous learning and personal development, staying updated on best practices, emerging market trends, and regulatory changes.
• A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations

Benefits Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week). No weekends or evening shifts required. To apply for this role as a Complaints Handler, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.