Complaints Handler

Complaints Handler - Temp ongoing Location: Wigston, Leicester Hybrid Working: 2 days office-based / 3 days working from home Salary: £12.71 per hourWe are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester. This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment.The RoleAs a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards.Key ResponsibilitiesManaging complaints from initial receipt through to resolutionInvestigating customer concerns and gathering relevant informationCommunicating with customers via phone, email, and written correspondenceProviding clear, fair, and timely resolutionsMaintaining accurate records and updating internal systemsWorking collaboratively with internal teams to support complaint outcomesEnsuring compliance with company policies and regulatory guidelinesWhat We're Looking ForPrevious experience in complaints handling, customer service, or case management preferredExcellent written and verbal communication skillsStrong attention to detail and investigative abilityAbility to manage sensitive conversations professionally and empatheticallyGood organisational skills and the ability to manage multiple casesComfortable using internal systems and Microsoft OfficeWhat's on OfferTemp-to-perm opportunity with long-term potentialHybrid working model: 2 days in the Wigston office, 3 days from homeCompetitive hourly rate of £12.71Supportive and collaborative team environmentFull training providedIf you are a confident communicator with a passion for resolving issues and delivering excellent service, we'd love to hear from you.Complaints Handler - Temp to Perm Opportunity Location: Wigston, Leicester Hybrid Working: 2 days office-based / 3 days working from home Salary: £12.71 per hour We are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester. This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment.The Role As a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards.Key Responsibilities

• Managing complaints from initial receipt through to resolution

• Investigating customer concerns and gathering relevant information

• Communicating with customers via phone, email, and written correspondence

• Providing clear, fair, and timely resolutions

• Maintaining accurate records and updating internal systems

• Working collaboratively with internal teams to support complaint outcomes

• Ensuring compliance with company policies and regulatory guidelines

What We're Looking For

• Previous experience in complaints handling, customer service, or case management preferred

• Excellent written and verbal communication skills

• Strong attention to detail and investigative ability

• Ability to manage sensitive conversations professionally and empathetically

• Good organisational skills and the ability to manage multiple cases

• Comfortable using internal systems and Microsoft Office

What's on Offer

• Temp-to-perm opportunity with long-term potential

• Hybrid working model: 2 days in the Wigston office, 3 days from home

• Competitive hourly rate of £12.71

• Supportive and collaborative team environment

• Full training provided

If you are a confident communicator with a passion for resolving issues and delivering excellent service, we'd love to hear from you.