Complaints and Conduct Officer (R0226)

Directly responsible to: Complaints Review Manager

Location: Office of the Police and Crime Commissioners in West Midlands

Closing Date: 12 noon Friday 1 st May 2026, interviews to take place in person at Lloyd House on Thursday 14 th May 2026.

Permanent

This role is politically restricted.

We are looking for a highly motivated Complaints and Conduct Officer to join the Office of the Police and Crime Commissioner.

Working directly with the Complaints Review Manager this is a vital role supporting the PCC in meeting statutory responsibilities around police complaints and misconduct, ensuring transparency, fairness and public confidence in policing.

You will play a key part in reviewing complaints, supporting misconduct processes and delivering high quality, impartial decisions that stand up to scrutiny.

This is a unique opportunity to play a direct role in ensuring accountability, fairness and integrity in policing. Your work will have a real impact on public confidence and the delivery of justice.

The West Midlands is a vibrant and diverse part of the country and the Police and Crime Commissioner is committed to equality and diversity and welcomes applications from individuals of all backgrounds. Applicants must be able to demonstrate a good understanding of diversity and human rights, and a personal commitment to promoting diversity and racial equality.

Why work for us?

West Midlands Police and Crime Commissioner is committed to the reduction and prevention of crime, so by joining us you'll be actively contributing to improving the West Midlands region. You will get to work alongside great people who are passionate about driving improvement and change! In return for your valued contribution we provide an impressive employee benefits package:

• Diverse, Inclusive and supportive organisation
• Hybrid working from home policy
• Generous annual leave allowance
• Pay progression through multiple increments
• Access to an employee benefits package
• Committed to being an anti-racist and trauma informed organisation

It is important to us that every employee is committed to and share our organisational values:

We behave with INTEGRITY and HONESTY in all we do. We work OBJECTIVELY and with IMPARTIALITY

to support the Police and Crime Commissioner and each other to achieve the objectives of the Police and Crime Plan.

We support each other by driving INCLUSIVITY within our interaction with each other and the public.

Job Type:
Permanent