Complaint Resolution Officer - FTC - 12 months

Location Hybrid - home & office based
Somerset
Bridgwater House, King Square, Bridgwater, United Kingdom Salary £34,811 - £37,563 depending on experience Closes at 15/11/2026 Contract Type Full Time, Fixed Term Contract - 12 Months Job Type Customer Service, Complaint Handling, Housing experience

We're looking for a customer-focused Complaint Resolution Officer to join Homes in Somerset on a 12-month fixed-term contract, working 37 hours a week. You'll manage Stage 1 housing complaints from initial receipt to resolution, carrying out fair investigations, communicating clearly with residents and identifying opportunities to improve our services. With experience in housing or a similar customer-facing role, strong organisational skills and an empathetic approach, you'll help deliver fair outcomes and ensure residents' voices are heard.