Community Safety Officer - 6 month fixed term contract

We're a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they're proud to call home.

Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.

If you share our passion for creating thriving communities and want to be part of something that truly matters, we'd love for you to join us and help achieve our vision.

If you have any accessibility needs or require adjustments, please let us know-we're here to support you.

We may close this vacancy earlier than the advertised closing date if we receive a large number of applications.

Salary

£37,707.00

Job Description

Community Safety Officer (6 month fixed term contract)

What you'll be doing

As a Community Safety Officer, you'll investigate and manage anti-social behaviour cases from initial report through to resolution, providing a fair, supportive and customer-focused service throughout.

You'll :

• Manage a varied caseload of anti-social behaviour and community safety issues, conducting thorough investigations and implementing proportionate solutions in line with policy and legislation.
• Work collaboratively with customers, neighbourhood teams and partner agencies to understand the root causes of anti-social behaviour, encouraging positive behaviour change and sustainable outcomes.
• Support customers experiencing vulnerability, distress, crime or anti-social behaviour, identifying safeguarding concerns and making appropriate referrals.
• Build strong relationships with customers, colleagues and external partners including Northumbria Police, local authorities and support agencies.
• Develop and deliver locality action plans to tackle community safety concerns and improve neighbourhoods.
• Lead and contribute to multi-agency meetings, partnership working groups and court proceedings where required.
• Maintain accurate case records, risk assessments and performance information using internal systems.
• Deliver training and share best practice with colleagues across the organisation.
• Stay informed of emerging legislation, regulatory requirements and sector best practice to ensure an excellent service is delivered.

There may also be occasions where you'll work outside normal office hours to respond to incidents or support joint partner operations.

Please note : Our Community Safety Officers operate across the City of Sunderland, so your primary office location may change depending on service needs.

What you'll bring

We're looking for individuals who genuinely care about people and communities and who can remain calm, professional and compassionate when dealing with challenging situations.

Essential requirements

• A full UK driving licence.
• A good understanding of housing services, relevant legislation and regulatory requirements.
• Experience of managing and investigating anti-social behaviour, community safety issues or other complex casework, including applying appropriate interventions, tools and legal remedies.
• Experience of delivering excellent customer service and managing conflict in complex or sensitive situations.
• Experience of working collaboratively with partner organisations and external agencies.
• Strong IT skills and experience of maintaining accurate records.
• Excellent time management skills with the ability to prioritise a busy workload and meet deadlines.
• A structured and analytical approach to problem solving.
• Excellent communication and influencing skills, with the ability to quickly build trust and rapport with a wide range of people.
• Confidence to challenge behaviours constructively and professionally.
• A proactive, flexible and open-minded approach to problem solving, with a commitment to delivering positive outcomes for customers.
• The ability to work independently whilst building strong relationships and collaborating effectively with colleagues and partners.
• Excellent organisational skills with strong attention to detail.

Why join Gentoo?

At Gentoo, you'll be