Community Manager

As a Community Manager, you will lead the day-to-day customer experience within the workspace, creating a welcoming, connected and high-performing community. You'll build strong customer relationships, oversee operational excellence, deliver engaging events and experiences, and ensure our members receive exceptional service every day.

Contract & Salary

• Type of contract: Full time, Permanent
• Hours: 40 per week (Monday Friday; 8AM - 5PM)
• Salary: £44,706 per annum

Benefits

• Exclusive travel and grocery discounts, life assurance and cash rewards
• Contributory pension scheme
• Wellness programs, Employee Assistance Program, and digital GP services
• Unlimited learning and development opportunities
• Spotlight awards for outstanding peers
• One paid day off annually to support a cause you're passionate about

Responsibilities

• Lead and deliver an exceptional customer experience across the workspace
• Build and maintain strong relationships with customers and key stakeholders
• Manage the day to day operation of the building, ensuring high standards throughout
• Plan and deliver community events, engagement initiatives and customer communications
• Support customer retention, satisfaction and occupancy goals
• Lead, coach and develop Community Coordinators where applicable
• Manage customer enquiries, escalations and operational issues effectively
• Work closely with internal teams and service partners to ensure seamless service delivery

Qualifications

• Shared Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• A natural relationship builder who thrives on delivering exceptional customer experiences
• Confident, proactive and able to lead by example
• Highly organised, with the ability to manage multiple priorities in a fast paced environment
• Strong communicator with excellent stakeholder management skills
• Solutions focused, adaptable and commercially aware
• Previous experience in hospitality, customer service, flex workspace or community management is desirable

About Us

Rapport Guest Services is a multi award winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK & I, we combine people first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Equal Opportunity Statement

Rapport is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or any other protected status.