Community Manager - Dublin

We're looking for an experienced Community Manager to join our outstanding Rapport team in Dublin. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global alignment project while delivering an exceptional, hotel inspired service experience to all key stakeholders.

You'll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member. In this role, you'll be a vital presence on site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day to day challenges that arise.

Type of contract: Full time, Permanent

Hours: 40 per week (Monday Friday; 8AM - 5PM)

What will you get?

• Financial Freedom: Enjoy exclusive high street discounts and wellbeing benefits just one click away with Unlock, our benefits platform!
• Transportation Benefits: We offer tax saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme, providing sustainable transport modes and encouraging physical activity.
• Secure Your Future: Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically.
• Health Matters: In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Drive local engagement and increase staff satisfaction through on site initiatives.
• Serve as the on site presence for Facilities, Hospitality and Concierge services across all floors.
• Help drive local strategy, GCED initiatives, culture and programmes, creating relationships with key stakeholders.
• Ensure shared spaces, meeting rooms, event space and collaboration areas are instantly ready for efficient use of the client's time.
• Provide a "one stop shop" for all floor related issues, hospitality and concierge services, managing a high volume workload.
• Ensure the correct H&S procedures are followed and documented, including H&S checks, fire awareness procedure, emergency contacts and incident/near miss procedures.
• Manage complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management and documenting appropriately as per agreed process.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together.
• Be engaging and able to build immediate rapport with key stakeholders such as clients, visitors and VIPs.
• Display excellent personal presentation and interpersonal skills.
• Be proactive, organised, flexible, with great attention to detail, strong time management skills and an ambition to learn and grow.
• Be creative with the ability to think outside the box and present innovative ideas and solutions.
• Demonstrate confidence when dealing with complaints or issues.
• Remain calm and decisive under pressure, while being confident, discreet and diplomatic.
• Ideally have previous customer service experience in a similar setting such as corporate, luxury hotels or airlines.

We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.