Community Host

Role Overview

Role overview Hey there Ready to make a difference?

We are looking for an amazing Community Host to join our friendly team at The Whitmore Collection.

This role is a permanent contract working 40 hours per week, 5 days.

We're all about creating welcoming communities where people feel truly at home.

If you're someone who loves making connections, providing top tier service, and bringing positive energy to everything you do, we'd love for you to join us as a Community Host. As Front of House, you'll be right at the heart of our community, ensuring our residents have an amazing experience from the moment they arrive until the moment they leave us.

You'll be involved in everything from handling enquiries to making sure each day runs smoothly.

Responsibilities

• Be the go to person: You'll be the first point of contact for our residents at the front desk, over e mail or via phone. Whether it be a question about our amenities or a maintenance request, you'll be on hand to help.
• Act as the face of the community, delivering a professional and welcoming service to residents and visitors.
• Maintain building safety and security through inspections and emergency procedures.
• Complete operational tasks to ensure compliance and support team KPIs.
• Support the resident journey to deliver an excellent living experience.
• Leasing: Respond to enquiries and support viewings and applications; assist prospects through to move in; update listings and support marketing activity; contribute to reporting and market insights.
• Move Ins / Renewals / Move Outs: Ensure applications meet compliance requirements; prepare apartments and coordinate cleaning/maintenance; deliver smooth move in and move out experiences; support renewals and complete inventory reports; manage end of tenancy checks, damages, and deposits.
• Resident & Building Services: Handle resident enquiries, complaints, and accounts; log and manage maintenance requests; maintain accurate records and data systems; manage parcels, keys, bookings, parking, and utilities; support resident events and communications; coordinate contractors and services access; conduct inspections and report issues.
• Building Patrols & Safety: Perform regular safety and maintenance checks; monitor CCTV and control site access; manage visitors and report concerns; follow emergency and continuity procedures.

Qualifications

• Strong customer service and communication skills.
• Organised, detail focused, and proactive.
• Confident working independently and handling issues calmly.
• IT literate (MS Office and systems).
• Committed to high standards and resident experience.
• Relevant qualifications (desirable). Professional, enthusiastic, and results driven.

Benefits

• Birthday day off, monthly paid wellbeing hour and enhanced annual leave to make sure you get the rest you need.
• Company pension scheme and medical cover for your long term health & to help plan for the future.
• Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board.
• Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues.
• Enhanced sick pay & family leave to take care of yourself & your loved ones.
• Life events for those big milestones like your child's first day at school or when you get the keys to your new home.
• Cycle to work scheme to help you get to work in a healthier, greener way.
• Study support to help you grow & reach your goals.
• Long service awards to celebrate every milestone with us.
• Employee assistance & counselling for those times when you need a little bit of extra support.

You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you. If you're excited about making a real impact and being part of something special, we can't wait to hear from you.