Commercial Operations Administrator

About the role

Working in a fast paced environment, the incumbent will be instrumental in helping to enable the smooth running of the Commercial Operations department from an administrative viewpoint. It will provide a high level of administrative support to the Product Manager and Retail Buyers.

Key elements are demonstrating excellent customer care skills in dealing with customers, both internal and external, and maintaining and developing the ongoing and continuous integrity, infrastructure and information on the EPOS (Electronic Point of Sale) database.

Key Responsibilities

• Maintaining EPOS database and product information for each line.
• Identifying price changes, actioning stock transfers, investigating non scans, processing damages.
• Adhere to and maintain effective management of stock administration and rigorously investigate and escalate all discrepancies.
• Ensure all reports are reviewed on a weekly or monthly basis (as prescribed) investigating any anomalies and escalating concerns to the buyer (e.g. Nil-sales reports).
• Responsible for running tolerance checks on item cost and selling price data to ensure financial accuracy of the merchandise management system.
• Liaise with suppliers on matters such as chasing open orders and dealing with invoice queries & credits.
• Producing planograms for stores.
• Analysing best sellers and ensuring they are always in stock.

About You

• Sound experience in a busy office environment, preferably in leisure and hospitality sector with emphasis on customer care.
• Understanding of EPOS and basic merchandising principles.
• Knowledge of operation of standard office equipment.
• Knowledge of clerical and administrative procedures and systems such as filing and record keeping.
• High standard of presentation and accuracy of work.
• Ability to establish positive working relationships.

Your contract

You will be employed on a 12 month fixed term contract working 16 hours over 2 days per week (Monday to Friday).

Benefits

• 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years' service.
• Unlimited free entry to Longleat for our employees.
• Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata.
• 50% off Membership for Friends and Family.
• Discounts on food and beverages and retail merchandise.
• Discounts on VIP Experiences and Accommodation.
• Discretionary bonus scheme.
• Employee Assistance Programme.
• Employer contributory pension scheme.
• Life assurance scheme.
• Perks at work.
• Range of flexible working schemes.