Commercial Executive

Looking to start or develop a career in sales and account management with an organisation that genuinely invests in your growth?TPP Recruitment is supporting a well-established awarding organisation in the search for a Commercial Executive to join its commercial team. This is an excellent opportunity for someone with strong communication skills, a customer-focused mindset and the ambition to build a long-term career in business development and account management.Whether you have some experience in sales, customer service or another client-facing role, or you're looking to take your first step into a commercial career, this organisation is open-minded about backgrounds and focused on potential.Salary: £25,010 per annumEmployment type: PermanentWorking arrangements: Hybrid - Monday-Thursday in the Head Office in Lancaster, work from home on Fridays (flexible working options will be considered).Working pattern: Full-time, 35 hours per weekOther benefits:

• Generous bonus structure
• Significant autonomy and ownership of your region
• Extensive opportunities for career progression and professional development
• Join a supportive and collaborative commercial team
• Work for an organisation with a strong reputation across the education and skills sector

About the OrganisationTPP Recruitment is supporting a well-established UK awarding organisation that develops qualifications and learning solutions which support individuals, employers and training providers nationwide.With a strong reputation for customer service and partnership working, the organisation is committed to growing its market presence while maintaining excellent relationships with existing customers.About the RoleAs a Commercial Executive, you will manage a portfolio of education and training provider accounts, acting as their primary point of contact and ensuring they receive an excellent customer experience.You will be responsible for both customer retention and new business development, identifying opportunities to expand relationships while supporting customers throughout their journey.The role is predominantly office-based and relationship-focused, with customer engagement taking place mainly via telephone, email and online meetings rather than extensive travel.Key Responsibilities

• Managing and developing a portfolio of customer accounts
• Building strong relationships with existing and prospective customers
• Achieving customer retention and new business targets
• Identifying opportunities to grow customer spend and engagement
• Maintaining accurate customer records using CRM systems
• Providing exceptional customer service and resolving customer enquiries
• Monitoring sales pipelines and forecasting activity
• Conducting gap analysis and identifying commercial opportunities
• Collaborating with internal teams to deliver excellent customer outcomes
• Supporting conferences, events and webinars when required

Skills / Experience Required

• Excellent verbal and written communication skills
• A commitment to delivering outstanding customer service
• A positive, proactive and enthusiastic approach
• Strong organisational and prioritisation skills
• Confidence building relationships with customers
• The ability to work towards targets and deadlines
• Good IT skills, including database or CRM systems
• A willingness to learn and develop within a commercial environment
• A collaborative approach to working with colleagues

Previous experience in a sales, account management, customer service or business support role would be beneficial but is not essential.To Apply

• Please submit your CV

Interview ProcessThe interview process will vary depending on location:

• Candidates based near the organisation's Northwest office will attend a single in-person interview
• Candidates based further afield will complete a two-stage process, comprising an online interview followed by a final in-person interview

As part of the selection process, shortlisted candidates will be asked to deliver a presentation outlining their proposed first 30, 60 and 90 days in the role.Deadline

• Applications are being reviewed on a rolling basis until the position is filled.
  • Early application is recommended.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.