Collections Specialist - FinTech Customer Care

Castle Trust Group in Basingstoke is seeking a Collections Agent to provide empathetic support to customers experiencing financial difficulties. The successful candidate will manage calls and inquiries, negotiate resolutions, and comply with established procedures. Key qualifications include previous customer service experience, excellent communication skills, and the ability to solve problems effectively. This role offers a competitive salary, performance bonuses, a generous pension scheme, and a supportive workplace culture.