Coach (Solution Support)

Coach

Scroll down for the job description and you can listen to our Senior Coaching Manager Hayley talking about the role in detail here: Introduction to Coach role

Reports to: Coaching Lead

Location: Remote, UK-based

Working hours: Full-time (40 hours)- flexible across the hours of 9am to 7pm

Working hours: £32,960 per annum

About Brain in Hand

We're here to make the world more accessible - especially for neurodivergent people and those facing mental health challenges. Brain in Hand combines human support with smart digital tools to help people live more independently, confidently, and on their own terms.

You'll find us working with universities, employers, local authorities and the NHS, supporting people to manage day-to-day life with the right tools and the right conversations.

We're scaling fast and thinking big. That means growing a team of people who care deeply, work collaboratively, and want to shape how support is delivered.

About the Role

As a Brain in Hand Coach, you'll work 1:1 with people who want to feel more in control, make the most of their strengths, and do more of the things that matter to them. Most of the people you'll support are neurodivergent - and every journey is unique.

Day to day, this is a focused and structured role: you'll typically deliver up to five coaching sessions per day (via video or phone), with time between sessions for admin, preparation and follow-up. You'll be based at your computer throughout the day, working independently but supported by a collaborative, remote-first team.

You'll use a coaching approach rooted in strengths, practical problem-solving, and digital tools. This isn't a role with lots of variety or autonomy in tasks - but if you're someone who thrives on meaningful, consistent 1:1 work and wants to make a direct difference in people's lives, it could be a great fit.

What You'll Be Doing

• Delivering 1:1 remote coaching sessions using strength-based, person-led approaches

• Supporting people to build strategies, confidence, and day-to-day independence

• Using Brain in Hand's digital tools to enable meaningful outcomes

• Managing your caseload and session delivery in a focused and efficient way

• Encouraging positive engagement with users and supporting session uptake

• Contributing to peer supervision, feedback and team development

• Supporting onboarding for new coaches as we grow

• Embedding safeguarding awareness and reporting as part of your routine practice

What We're Looking For

• Some experience supporting neurodivergent individuals, or those with anxiety or mental health challenges - through coaching, mentoring, education, care or similar

• A coaching qualification (e.g. ILM Level 3 or 5) - or a willingness to complete one with us

• Confident delivering coaching remotely and using digital tools day to day

• Able to work flexibly within the core hours of 9am-7pm

• Skilled at building rapport, asking thoughtful questions, and helping people reflect

• A team player who welcomes feedback and is always learning

• Clear communicator, organised self-starter, and digitally capable

• Aware of safeguarding and confident in escalating concerns appropriately

Is This Role Right for You?

This role could be a great fit if:

You enjoy meaningful 1:1 work and feel energised by helping people build confidence and independence

You're comfortable spending most of your day at a computer, delivering remote sessions with focus and consistency

You like structure and routine - and are happy working within clear frameworks and time slots

You're confident using digital tools and video calls, and can keep notes and admin tidy and on time

You're motivated by outcomes and want to make a difference in people's day-to-day lives

It might not be the right fit if:

You're looking for a highly varied role with lots of creative autonomy or project work

You find it hard to stay focused and energised in a structured, screen-based role with consistent daily sessions

You prefer in-person interaction or on-the-go working

What You'll Get

• A 9-day working fortnight - every second Friday is yours to rest, recharge or reset

• 33 days' annual leave (including bank holidays)

• Private Medical Insurance

• Remote-first, UK-wide working with occasional in-person team events

• Support for your professional development and wellbeing

• Access to peer groups, employee communities and wellbeing initiatives

• A values-led, inclusive culture where your voice is heard

How to Apply

We welcome applicants from all backgrounds and experiences - especially those with lived experience of neurodivergence or mental health challenges.

We're a Disability Confident employer. If you need adjustments at any stage of the process, we'll support you to apply in a way that works for you.

Click on the apply button below to begin your application. We'd love to hear from you.