CNI Monitoring SME

CNI Monitoring SME

Our client, a leading global supplier for IT services, requires CNI Monitoring SME (SC Cleared/SC Eligible) to be based at their client's offices either in Warwick/Wokingham, UK.

This is a hybrid role - you can work remotely in the UK and attend the Warwick/Wokingham office 3 days per week

This is a 6+ month temporary contract to start ASAP

Day rate: Competitive Market rate

Key Responsibilities

• Provide expert technical knowledge on monitoring solutions, including BMC, BHOM, and TSOM
• Oversee IT infrastructure monitoring, troubleshoot issues, and ensure optimal performance and availability of services
• Key duties include configuring and managing BMC monitoring tools, analysing system alerts and events, implementing monitoring frameworks, and supporting incident and problem management processes within the monitoring environment
• Serve as the primary point of contact for expertise in monitoring solutions
• Set up, configure, and maintain BMC monitoring systems and related integrations
• Continuously monitor, assess, and resolve issues based on alerts and events generated by BMC tools
• Service Model Development: Design and manage service models to understand the dependencies and health of IT services
• Incident & Problem Support: Collaborate with IT operations teams to investigate and resolve incidents and issues related to monitored systems
• Continuous Improvement: Identify opportunities to improve monitoring capabilities and streamline IT operations
• Prepare for and ensure completion of all required audits

Key Requirements

Essential Skills:

• Familiarity with BMC, BHOM, and TSOM monitoring tools is beneficial but not mandatory
• Able to work as part of a team to manage technical deliverables and change management; engaging with Application and Infrastructure teams to ensure alignment and resolve issues

Desirable Skills:

• Strong understanding of monitoring tools, operating systems, intrusion detection systems (IDS), and network security principles
• Good grasp of network protocols, security best practices, and common cyber attack vectors

Special Working Conditions

• Required to travel to office for Adhoc requests

Due to the volume of applications received, unfortunately we cannot respond to everyone.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.