Cloud Support Engineer

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking.

Values: Open, Bold, Trusted

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program - one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Title: Azure Cloud Support Engineer - Level 2
Location: Hybrid from St Ives, Cambridgeshire

We are seeking a highly skilled and motivated Azure Platform Engineer to join our growing team. The successful candidate will be responsible for implementing, managing, and optimising a wide variety of cloud solutions on the Microsoft Azure and Amazon AWS platforms (IaaS, PaaS, SaaS) within our Managed Service Capability. As a Public Cloud Platform Engineer, you will play a vital role in deploying and maintaining the infrastructure that supports our customers applications and services.

The candidate should have prior experience presenting Cloud services and solutions to technical and non-technical audiences, as well as communicating the benefits to their organisation, with the goal of driving growth for the Telefónica Tech UK&I Cloud practise.

We are looking for someone happy to work hybrid from our offices in St Ives, Cambridgeshire.

Key Responsibilities:

• Deploy, configure, and manage infrastructure components, including Virtual Machines, Storage, Networking, and Identity Entra ID.
• Implement Infrastructure as Code (IaC) using tools like Terraform and Bicep templates for efficient and repeatable deployments.
• Develop and maintain automation scripts to streamline repetitive tasks and ensure consistency in the deployment and management of Azure resources.
• Collaborate with development and operations teams to integrate automation into the CI/CD pipeline.
• Monitor Azure resources for performance, availability, and cost, implementing optimizations to improve efficiency and reduce operational expenses.
• Implement and maintain security measures to safeguard Azure environments, following best practices and compliance standards.
• Participate in regular security assessments and contribute to the enhancement of security protocols.
• Collaboration and Documentation: Maintain detailed documentation of Azure infrastructure, configurations, and procedures. Also collaborate with architects, developers, and other engineers
• Continuous Learning: to stay abreast of the latest Azure features, services, and best practices. Also pursue relevant certifications and training to enhance technical skills and knowledge.

Requirements:

• Microsoft Azure Fundamentals, Microsoft Azure Administrator Associate and Microsoft DevOps Engineer Expert Certification
• Proven experience as a Azure Platform Engineer or in a similar role
• Strong understanding of cloud architecture principles, microservices, and containerisation.
• Hands-on experience with cloud-native development, infrastructure as code (IaC), and DevOps practices.
• Excellent communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
• Excellent attention to detail and ability to ensure documents are consistent in language, terminology, and style.
• Previous experience working as a deployment consultant or engineer.
• Knowledge and experience with Azure pricing and commercial models, and how to optimise a solution for a specific engagement.

Key Words:

Azure - Cloud - Level 2 Support - L2 Engineer

Additional Information

We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.