Cloud Service Management Lead- 12 months | Multiple Locations (2 days per week)

Posted 9 hours 5 minutes ago by Hamilton Barnes

£450 Daily
Contract
Not Specified
Other
Not Specified, United Kingdom
Job Description

Cloud Service Management Lead- 12 months | Multiple Locations (2 days per week)

We're recruiting for a Cloud Service Management Lead to act as the senior service management authority across a Cloud Platform portfolio for a leading UK banking and financial services organisation, reporting into the Technology Platform Lead. The role provides end-to-end service leadership across strategic cloud products including Containers (GKE, AKS), Service Mesh (Istio), API & Integration Platforms (Apigee, APIM), Platform Engineering, Observability, and associated Cloud Services - acting as the primary point of orchestration during major incidents and platform-wide operational challenges.

Key Responsibilities

  • Own the overall health, stability, adoption, and operational effectiveness of cloud platform services
  • Act as service lead across multiple cloud products including GKE, AKS, Istio Service Mesh, Apigee, APIM, and associated platform services
  • Establish service management practices, governance frameworks, operational KPIs, SLAs, SLOs, and service review processes
  • Drive service maturity, reliability improvement initiatives, and operational excellence programmes

What You Will Ideally Bring

  • Strong experience in Technology Service Management, Platform Operations, Cloud Operations, or Site Reliability Engineering leadership roles
  • Strong understanding of public cloud technologies, cloud-native architectures, and platform engineering principles
  • Technical knowledge of one or more of: GKE, AKS, Istio Service Mesh, Apigee, Azure API Management (APIM)
  • Strong understanding of Kubernetes ecosystems, networking, resilience, scalability, and cloud operations
  • Experience leading major incidents, crisis management, and service recovery activities
  • Strong understanding of ITIL Service Management principles and operational governance frameworks
  • Experience defining and managing SLAs, SLOs, KPIs, and stakeholder governance
  • Experience within large-scale enterprise cloud transformation programmes (desirable)
  • Exposure to SRE practices, chaos engineering, and reliability frameworks (desirable)
  • Knowledge of observability platforms - Dynatrace, Grafana, Prometheus, Splunk, Elastic (desirable)

Contract Details:

  • Duration: 12 months
  • Rate: £450/day - Inside IR35
  • Location: Multiple Locations, 2 days onsite
  • Start Date: ASAP