Cloud IT Support

Capitole Consulting keeps growing and we want to do it with you!

Are you a passionate IT Support Azure Specialist? We have an exciting opportunity to lead and empower a multicultural team!

Experience: +2 years of experience Service Desk/Service Operation related activities.

Skills:

• Help Desk, Expert.
• Incident and Service Request Management, Expert.
• Ticketing Systems (e.g. Jira, Freshdesk (Remedy; get.IT).
• Experience of working with 3rd party software vendors.
• Experience with Cloud Environment/ Infrastructure (Azure preferred)
• Basic experience with cloud-based Visualization tools (e.g. Tableau, DataIKU, )
• Basic experience with Cloud bases Analytics tools (e.g. HDI R, HDI Spark, Data Bricks, )
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application insights)

Basic experience with big data compute tools (e.g. Data Science VMs, WebApps, etc.).

Position description:

Primary point of contact for user questions and for the reporting of incidents in the system. Ensure a smooth incident and service request processing.

Project/activity for the engagement.

Incident Management:

• Single point of contact of users for incidents.
• Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA, )
• Complete with qualified information incidents recorded by the users.
• Evaluate incidents related to escalation and problem solution initiation.
• Analyses root cause when possible and workarounds in case of errors.
• Track and resolve 1st Level incidents if possible. If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
• Interface towards 2nd Level contacts within IT and supplier.
• If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
• Monitor incident, push incident solution and keep inform the user.
• Verify solution if needed with the user.
• Close incident.

Service Request Fulfillment:

• Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA, )
• Prioritizing of service requests.
• Fulfill service request according work instructions and forward service request to responsible unit.
• Inform requester about request fulfillment.
• Closing service request.

Others:

• Advise end users on hardware and software usage.
• Consult Service/-Application Owner related to support topics.
• Administration of user credentials and user accounts.
• Monitors and reports running services, e. g. availability, capacity and quality. Creation and analysis of incident reports, identification of weaknesses and initiation of improvement measures
• Implements measures to resolve or escalate issues in the event of recurring incident.
• Manages operation and event logs (incl. classification).

Observes and keeps an eye on new technologies for the further development and improvement of existing tools and processes.

Technical knowledge/Accountabilities:

• Knowledge in Microsoft Azure Platform (Portal and basic CLI commands)
• Knowledge in Azure WebApps/Function Apps.
• Knowledge in ADLS Gen2 Storage Accounts.
• Knowledge in Azure Databases (SQL Server, SQL DWH)
• Knowledge in Windows and Linux VMs (Bash, Powershell)
• Knowledge in Azure AD Identity & Access Management (Service Principal authentication and RBAC configuration).
• Knowledge in Azure Networking (Azure Vnets, NSGs, Proxies and FW)
• Basic Knowledge in Azure SaaS (Databricks and ADF).
• Basic Knowledge in Azure Devops (Connection to Azure resources)
• Basic Knowledge with Infrastructure as Code (Terraform or similar)
• Experience with container management (Docker, Kubernetes)
• Automation / Scripting skills to streamline tasks

Or similar experience:

• Experience with Azure supporting services
• Experience with ADLS
• Experience with Azure Data Factory

Languages: English C1

Location: FULLREMOTE

Schedule: flexible. Friday intensive.

We're great, but with you we'll be even better.

For this you will have:

• Budget of 1.200€ in individual training for you to use it in whatever you want (technological events, books, trainings, certifications, etc.).
• Follow-up with your team every month for continuous feedback.
• Teleworking.
• Flexible working hours to help you reconcile your professional / family life.
• Private medical insurance paid in full by Capitole.
• Flexible remuneration (restaurant tickets, transport and/or childcare).
• WELLHUB
• Discounts on major brands for employees (Club Capitole).

Get to know the whole family:

• Team Buildings every two months - don't miss the summer party or the Christmas dinner!
• Football team sponsored by Capitole.
• Technological communities for you to share your knowledge and ideas with the other teams, sharing internal knowledge is essential
• Last but not least, a TEAM! Don't you know us yet? Discover us

See what people are saying about us

Don't hesitate to send us your profile, we are looking forward to meeting you!