Clinical Support Team Administrator

Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Wellbeing Suffolk are looking for an extremely professional, conscientious, calm and confident individual to be a Clinical Team Administrator.

This role will be supporting the Clinical Team. This will involve working closely with professionals and the general public. Working with different electronic patient systems to maintain patient information. This role will offer a variety of tasks, from referrals into Suffolk Wellbeing, making phone calls, updating patient records and general admin support to the clinical teams.

Main duties of the job

• Previous administration experience is essential.
• Full training will be given for this role.
• You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
• You will be able to evidence a flexible response to service needs and the ability to think creatively.
• Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
• Use of ICT applications/packages.
• Experience of working in a busy office.
• Taking and processing referrals via phone and online and extensive knowledge of all Microsoft packages.
• Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
• Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.
• Fixed term for 1 year will consider secondments.
• This is a hybrid role and not a fully remote position. The post holder must be able to work on-site according to service needs, with a minimum of two days per week in the office. Shift pattern for roles are 08 00 - 17 00 - 18:00
• The successful candidate will be based at either our Bury St Edmunds office or our Ipswich office, which will be discussed further at interview.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Interview dates are yet to be set; you will be contacted via email and invited to book a time. Applicants who are invited to interview will be given at least 3 days notice. Interviews will take place in the Bury St Edmunds office. These emails may go to your SPAM, so please keep checking all your emails if applying.

Previous applicants need not apply

Person Specification Qualifications

• Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
• NVQ Level 2 in Business Administration or Customer Service or working towards
• NVQ 2 Customer Services or working towards
• Knowledge of Trust electronic record system

Knowledge

• Working knowledge of Microsoft packages or equivalent
• Maintaining administrative / secretarial systems
• Knowledge of NHS policy and procedures

Other

• Able to work flexibly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yeargross per annum