Clinical Support Administrator

Main area Administration Mental Health Talking Therapies Service Grade Band 3 Contract Fixed term: 9 months (Kings Lynn / Dereham / Norwich Central bases required) Hours

• Full time
• Flexible working

37.5 hours per week. One late shift required each week (12pm - 8pm).

Job ref 246-WSN

Site Holland Court Town Norwich

Salary £25,760 - £27,476 gross per annum

Closing 22/06/:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

Job overview

Clinical Support Administrator working within the Norfolk and Waveney Talking Therapies Service. Duties include call handling, inbox management, data entry and general administrative support to clinical teams and team leaders across Kings Lynn, Dereham and Norwich Central.

Main duties of the job

Provide secretarial/administrative support to the clinical multidisciplinary team, ensuring efficient service delivery.

Accurately input, retrieve and manage information in electronic systems used by the team.

Process patient referrals and liaise directly with General Practitioners and other clinical staff.

Communicate with clients, including handling urgent referrals and emergencies, and provide non clinical information such as appointment cancellations.

Maintain an efficient message and telephone call system and coordinate correspondence with the clinical team.

Maintain diary management for team members, including appointments, meetings, and regular commitments.

Ensure confidential information is retained and stored in line with Trust policy and mental health legislation.

Participate in audits, service development, and contribute to the development of policies and procedures.

Provide training to lower banded staff, conduct induction, support and advice for new or temporary staff.

Support line manager with supervision, key success factor appraisal and participate in KSF appraisal.

Cover for other administrative staff during holidays and sickness across the locality.

Maintain liaison with maintenance and IT departments regarding building and electronic equipment issues.

Be responsive, adaptable and flexible to service needs and working across the locality bases.

Person specification Experience

• Minimum 2 years admin or NHS experience
• NVQ Level 3 Business Administration or equivalent, or working towards NVQ Level 2 Customer Services
• GCSE English and Maths, or equivalent Level 2 Diploma

Skills

• Excellent articulate communication skills
• Strong interpersonal skills, proactive diplomatic approach, confidentiality at all times

Knowledge

• Working knowledge of Microsoft packages
• Knowledge of NHS policy and procedures

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous convictions.

Employer certification / accreditation badges

Must have appropriate UK professional registration.

We recognise and actively promote a diverse workforce and are committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.