Clinical Specialist Joints East Anglia & surrounds Johnson & Johnson MedTech Orthopedics

Job Title

Clinical Specialist Joints East Anglia & surrounds Johnson & Johnson MedTech Orthopedics

Responsibilities

• Provide in theatre support to consultants and nursing staff regarding the use of products
• Provide accurate information regarding all products and their indications (i.e. surgical techniques) for use to orthopaedic consultants and nursing staff
• Provide first class service and seamless supply to customers including training, stock checks, timely deliveries and supporting the theatre team to ensure operations proceed successfully
• Assist in the promotion/correct use of Depuy products through regular, organised customer education meetings and training sessions
• Develop business opportunities across the portfolio in Key Focus Accounts, communicate to the Territory Manager, and assist in the successful conversion of these business opportunities
• Provide support to Depuy Medical Education Events
• Achieve Business goals in line with CREDO Values
• Promote use of portfolio and services to Orthopaedic Surgeons, Theatre Staff
• Maintain and Grow the business as defined by the individual business plan and Key Opinion Leader targets
• Proactively build and develop relationships with Clinical stakeholders
• Develop a portfolio of territory Key Opinion Leaders across the product portfolio
• Cover surgical cases as required to support regional colleagues
• Presentations in Hospital Meetings and Exhibitions
• Effective use of company CRM system
• Timely completion of business reporting and administration
• Adherence in full to Johnson & Johnson HCC Standards, and standards of Business Conduct

Internal and External Relationships

• Orthopaedic Surgeons
• Theatre Staff
• EBME
• Hospital Clerical/Administrative Staff/Operational Mgmt
• Sales
• Marketing
• Commercial
• HR
• Medical Education
• Supply Chain/Logistics
• IT

Essential Qualifications & Experience

• Growth mindset & a passion for Orthopaedics and exceeding customer expectations. Ability to learn & support highly technical portfolio.
• Working knowledge of NHS and recent changes, strong commercial drive and acumen

Desirable Qualifications & Experience

• Experience in Orthopaedics / Working Knowledge of Theatre & Hospital Environment
• Relevant experience in health sciences/anatomy and/or
• Clinical qualification, e.g. ODP, RGN, Physiotherapy
• A degree in science/sports science discipline/business/technology

Skills and Aptitudes

• Good interpersonal skills
• Excellent communication and team-working skills
• Strong sense of urgency to respond to customer needs, and ability to work on own initiative
• Excellent organisational skills, plan workload and prioritise effectively
• Computer Literacy & Management of CRM System
• Good Presentation skills
• Ability to deal with change
• Positive outlook
• Dynamic, enthusiastic and hard-working individual
• Proactive - anticipates problems and shows initiative for problem-solving and generating new ideas
• Trustworthy - able to deal with confidential information in an appropriate and sensitive way
• Flexible - willing to work the hours required for the successful completion of tasks
• Resilient - able to deal with a challenging, fast paced environment.

Job Requirements

• Field Based role, requires daily travel within Region
• Some overnight stays may be required to service the Region
• The post will require some international travel on occasion
• This is a Full Time Post
• Provide coverage and support on another sales territory as required by RBM/BUD

Territory

East Anglia region to include Norfolk & Waverley ICB, ESNE, Peterborough both NHS and private sector hospitals within this region.

EHS Requirements

• Attendance at product/marketing update sessions
• Attendance at required company training meetings
• Attendance at Regional Meetings and Company Conferences
• Participation at product knowledge calibration exercises

Core J&J Values

• Drive Results with Integrity: Deliver first class service while upholding CREDO Values, ensuring every interaction builds trust and long term partnerships.
• Proactive Growth Mindset: Set ambitious goals, create demand, and progress opportunities from evaluation to conversion through disciplined sales execution.
• Customer Centric Excellence: Put the customer at the heart of every decision, ensuring seamless support and superior outcomes in the operating theatre.
• Collaboration & Teamwork: Work closely with internal teams and clinical stakeholders to achieve shared goals and deliver exceptional value
• Continuous Learning & Innovation: Stay ahead of industry trends, product advancements, and surgical techniques to provide cutting edge solutions.
• Accountability & Ownership: Take responsibility for achieving targets, managing assets, and driving business success in key accounts
• Ethical Leadership: Promote compliance, transparency, and ethical practices in all interactions and business activities.

Required Skills

Business Behavior, Customer Centricity, Customer Effort Score, Goal Attainment, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Sustainable Procurement, Vendor Selection

Preferred Skills

Business Behavior, Customer Centricity, Customer Effort Score, Goal Attainment, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Sustainable Procurement, Vendor Selection