Clinical Specialist - Medical

Summary of Role

The Clinical Specialist role is customer focused including both sales and support and involves Promoting the Aquilant Medical team products offering by working closely with the Account Manager on their territory.

The role works closely with the existing field-based team to deliver, install, maintain and support Aquilant medical products and associated equipment in the territory.

The role also Supports users as and when required to facilitate the use of Aquilant capital and consumable product.

Key Responsibilities and Activities

• Achievement of Company and product targets for his/her area
• Achieve customer satisfaction and retention through targeted activity
• To have a comprehensive knowledge of the businesses which they work within and with regards to product range, technical specifications, prices, features, benefits and clinical applications
• Presentation of products and services to Clinicians, Unit Managers and Nursing Staff
• Education of customers and team members in the practical features, benefits, handling of product, new technologies and the techniques employed in using the equipment
• Making territory plans to achieve the targets in both customer retention and product and service promotion
• Maintaining and reporting daily activity reports, account records, expenses and other administration as required by the company and their line manager
• Maintaining a Business Plan to maximise his/her territory's opportunities
• Reviewing the territory's performance with their line manager on a regular basis and write any required monthly reports
• Scan for and report on competitors' activity on his/her territory
• Promoting and where required supporting nurse study days, exhibitions and workshops on the territory
• Maintain and continue to develop the necessary skills and product knowledge by on-going self-development in the job function, to augment the training that the company provides and ensure that all company sponsored training is implemented
• Excellent professional appearance and presentation, ensuring that the correct attire is worn for the area of work, i.e. business suit, scrubs, etc.
• Excellent communication skills with the ability to adjust communication style to suit the audience and gain commitment
• To communicate regularly with their line manager and attend planned conference calls and monthly sales meetings
• To assist with all marketing, research and product launches when necessary.
• Effective use of up-to-date product literature and presentations to all relevant and influential stakeholders
• The ability to effectively utilise and demonstrate all relevant computer applications, communication tools and intranet-based applications
• Adhere to the Company Health, Safety & Environment Policy and take personal responsibility for ensuring the health and safety of self and colleagues in the workplace and always maintaining our healthy working environment
• Regular liaison with Service Department to ensure that customers are taking good care of equipment
• To have and maintain a comprehensive knowledge of the Fuji product range
• Always act and represent the company in a professional business manner
• To liaise and communicate effectively with Aquilant / HC21 internal and external staff, customers
• To promote the use of company accessories and consumables by customers within the territory
• To carry out other unspecified tasks on an ad hoc basis as and when requested by Management
• Ensure that you comply with risk-assessed policies and procedures relating to IT Security, Health and Safety

Key Competencies

• Can create a positive impact and convey confidence and credibility to others
• Ability to work effectively and co-operatively with others
• Flexible and enthusiastic mindset
• Establish and maintain good working and interpersonal relationships
• Making decisions and taking responsibility
• Ability to produce results, prioritizing objectives, and scheduling work to make best use of time and resources
• Highly developed interpersonal, networking and influencing skills
• Can cope effectively with pressure, deadlines and setbacks and maintain commitment in spite of opposition
• Must be a skilled negotiator and influencer with excellent interpersonal and presentation skills
• Possess a high degree of motivation

Key Personal Requirements

• Clinical and technical knowledge.
• Drive and ambition to achieve results.
• Business acumen.
• Problem solving and analytical thinking.
• Ability to meet frequently with customers.
• Ability to travel frequently throughout assigned territory.
• Ability to work effectively and cooperatively with others.
• Excellent written, communication, presentation, and interpersonal skills.
• Good working knowledge of Microsoft Office.
• Excellent organisational skills.
• Strong personal drive.
• Full clean Driver's licence.