Clinical Nurse Manager North Urgent Community Response Team
Posted 20 days 21 hours ago by NHS
Permanent
Full Time
Healthcare & Medical Jobs
Norfolk, Aylsham, United Kingdom, NR116
Job Description
Go back Norfolk Community Health and Care NHS Trust
Clinical Nurse Manager North Urgent Community Response Team The closing date is 02 November 2025
We are looking for a dynamic, enthusiastic, resilient and dedicated Clinical Lead Nurse Manager to join our Integrated nursing and therapy Urgent Community Response team in North Norfolk, to support with the daily clinical and operational staff management. This is a fast-paced but rewarding role that would suit an experienced nurse who has a background in acute, community or significant experience in other urgent and emergency response teams.
This role will provide an opportunity for new challenges and on-going development in a multi-disciplinary innovative, supportive and friendly team who work closely with other community and NHS services to prevent admission to hospital.
The successful candidate will have excellent communication skills and work collaboratively to meet the needs of the service. It is essential that you have evidence of professional competencies, and are able to effectively apply your knowledge and skills to clinical practice and share your knowledge with the team in a range of ways.
Main duties of the job Job Purpose
To provide clinical expertise, clinical leadership and line management to staff working within Urgent Community Response (UCR).
To support staff to achieve and ensure competencies are maintained within the services
To contribute in the delivery of high standards of health care to patients within their own places of residence
To ensure that Trust annual priorities and quality goals are embedded within the workforce by ensuring that all annual appraisals are complete within the team.
Hours of Operation
The service operates between 08:00 and 20:00 seven days a week and you will be required to work shifts between these times.
About us You will positively contribute to service and quality development through new ways of working. The post holder will work alongside the Clinical Operations Manager and UCR nursing and therapy Leads to support with operational, clinical and professional development of staff and the service, who work across the North Norfolk area.
The UCR teams provide admission avoidance services via the Rapid Response MDP (formerly NEAT) and 2 hour UCR response process. We also support patients at the end of life and via the discharge to assess pathway.
Our service is participating in current and future innovative projects to support the on-going need to keep patients out of hospital and care for them at home when possible, and so you will be expected to contribute in supporting Virtual Ward patients and the recently formed award winning Unscheduled Care Coordination Hub.
If you are looking for a challenging but rewarding role in a supportive and professional team, then please apply.
Find out about working for NCHC here:
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Job responsibilities Main Duties and Responsibilities
To provide professional and clinical leadership demonstrating a supportive and flexible leadership approach and a proactive responsible attitude so as to promote confidence in the team and Service.
To clinically supervise and line manage the UCR Team ensuring staff adhere to the Trust values and the NMC code
To work with and deputise for the Service Lead as required
To engage and lead on caseload management by overseeing, monitoring and evaluating care plans for all patients to ensure quality care, treatment progression and timely discharge.
To provide overview of remote monitoring systems within UCR and liaise with UCCH and VW Hub to support service delivery
To support the Clinician of the Day (COD) with delegation of tasks and the prioritization of work based on clinical acuity.
To work within the integrated team to prevent unnecessary admission to hospital and facilitate early discharge form hospital.
To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users
To support community clinicians and students through supervision, appraisal and mentorship in line with Trust policy.
To oversee that clinical supervision is occurring within the team and accurately recorded.
To liaise with the UCR Clinical Operations Manager (COM) to identify gaps in management and offer support as needed.
As part of operational leadership for the locality you will be required to:
Oversee the allocation of work for clinicians
Ensure all staff are competent with mobile working
Engage and lead on triage and referral to discharge standard processes
Work to a demand and capacity model which will reflect workload needs at any given time
Clinical The post holder will oversee the following Core Clinical Interventions:
Assessment, planning, implementation and evaluation of all aspects of patient care, and development treatment/care plans that may need to be delivered from a range of options.
To develop new skills in care delivery, using innovative techniques and sharing these with the wider teams ensuring competencies are met.
Following a holistic assessment, devise an individualised care programme for each patient, modifying it as required
Assess patients holistic needs, communicating highly complex and sensitive information to patients and careers as to their assessment, diagnosis, prognosis and treatment plan
Become specialist in Assistive Technology and utilise it in patient care where appropriate
Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance
Be required to use tact and persuasive skills in order to gain the patients cooperation in their treatment/care/management plan.
Liaise with UCR, UCCH & Virtual Ward clinicians, GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care coordinated appropriately
To provide patient focused education, training and advice to patients, carers, other professionals and voluntary organisations.
To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework
Plan and organise specialist services within the team
Provide clinical expertise and advice to others, including Social Services, GPs and other agencies
Ensure activity data and clinical information is recorded on SystmOne and completed on a daily basis
May be exposed to bodily fluids, infected material, blood products, therefore must utilise universal precautions and adhere to infection control policies
Ensure informed consent is obtained prior to initiating interventions
Work with staff to ensure competencies are maintained
To maintain clinical credibility by acting regularly as a clinical practitioner in own area of expertise
Professional Leadership
The post holder will:
Be required to undertake risk assessments and act upon them appropriately
Be responsible for ensuring workload for self and others is planned and prioritised according to service targets and needs
Ensure own paperwork and records are maintained, and also those maintained by the team
Monitoring equipment and supplies via the electronic ordering systems used within the team
To work with and deputise for the Service Lead
Engage and lead on triage and referral to discharge standard processes
Actively contribute to integrated team meetings and other meetings where appropriate and chair meetings as necessary
Develop and maintain effective working relationships and communication with all members of the organisation, other professionals and agencies
Instigate, and actively participate with the Clinical Operational Managers in the development of the operational strategy and project management
Contribute to working groups within the Locality and organisation
Support all team members within the integrated team, respecting them, their roles and contributions
Ensure effective use of resources, both financial and human, by members of the team
Be aware of budget and ensure all effort is made to work within this
Participate in the recruitment process, using the opportunity to skill mix to meet the demands of the service
Attend training as required to develop current job role
Oversee safe use and maintenance of equipment and supplies
Remain accountable for own professional actions as determined by the professional bodies
Participate in evidence based practice, using research methodology
Produce induction programmes for students and new starters
Be accountable for work delegated to others within the team, ensuring staff are competent to undertake delegated work
Ensure working environment is conducive for learning and an appropriate learning experience for students
. click apply for full job details
Clinical Nurse Manager North Urgent Community Response Team The closing date is 02 November 2025
We are looking for a dynamic, enthusiastic, resilient and dedicated Clinical Lead Nurse Manager to join our Integrated nursing and therapy Urgent Community Response team in North Norfolk, to support with the daily clinical and operational staff management. This is a fast-paced but rewarding role that would suit an experienced nurse who has a background in acute, community or significant experience in other urgent and emergency response teams.
This role will provide an opportunity for new challenges and on-going development in a multi-disciplinary innovative, supportive and friendly team who work closely with other community and NHS services to prevent admission to hospital.
The successful candidate will have excellent communication skills and work collaboratively to meet the needs of the service. It is essential that you have evidence of professional competencies, and are able to effectively apply your knowledge and skills to clinical practice and share your knowledge with the team in a range of ways.
Main duties of the job Job Purpose
To provide clinical expertise, clinical leadership and line management to staff working within Urgent Community Response (UCR).
To support staff to achieve and ensure competencies are maintained within the services
To contribute in the delivery of high standards of health care to patients within their own places of residence
To ensure that Trust annual priorities and quality goals are embedded within the workforce by ensuring that all annual appraisals are complete within the team.
Hours of Operation
The service operates between 08:00 and 20:00 seven days a week and you will be required to work shifts between these times.
About us You will positively contribute to service and quality development through new ways of working. The post holder will work alongside the Clinical Operations Manager and UCR nursing and therapy Leads to support with operational, clinical and professional development of staff and the service, who work across the North Norfolk area.
The UCR teams provide admission avoidance services via the Rapid Response MDP (formerly NEAT) and 2 hour UCR response process. We also support patients at the end of life and via the discharge to assess pathway.
Our service is participating in current and future innovative projects to support the on-going need to keep patients out of hospital and care for them at home when possible, and so you will be expected to contribute in supporting Virtual Ward patients and the recently formed award winning Unscheduled Care Coordination Hub.
If you are looking for a challenging but rewarding role in a supportive and professional team, then please apply.
Find out about working for NCHC here:
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Job responsibilities Main Duties and Responsibilities
To provide professional and clinical leadership demonstrating a supportive and flexible leadership approach and a proactive responsible attitude so as to promote confidence in the team and Service.
To clinically supervise and line manage the UCR Team ensuring staff adhere to the Trust values and the NMC code
To work with and deputise for the Service Lead as required
To engage and lead on caseload management by overseeing, monitoring and evaluating care plans for all patients to ensure quality care, treatment progression and timely discharge.
To provide overview of remote monitoring systems within UCR and liaise with UCCH and VW Hub to support service delivery
To support the Clinician of the Day (COD) with delegation of tasks and the prioritization of work based on clinical acuity.
To work within the integrated team to prevent unnecessary admission to hospital and facilitate early discharge form hospital.
To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users
To support community clinicians and students through supervision, appraisal and mentorship in line with Trust policy.
To oversee that clinical supervision is occurring within the team and accurately recorded.
To liaise with the UCR Clinical Operations Manager (COM) to identify gaps in management and offer support as needed.
As part of operational leadership for the locality you will be required to:
Oversee the allocation of work for clinicians
Ensure all staff are competent with mobile working
Engage and lead on triage and referral to discharge standard processes
Work to a demand and capacity model which will reflect workload needs at any given time
Clinical The post holder will oversee the following Core Clinical Interventions:
Assessment, planning, implementation and evaluation of all aspects of patient care, and development treatment/care plans that may need to be delivered from a range of options.
To develop new skills in care delivery, using innovative techniques and sharing these with the wider teams ensuring competencies are met.
Following a holistic assessment, devise an individualised care programme for each patient, modifying it as required
Assess patients holistic needs, communicating highly complex and sensitive information to patients and careers as to their assessment, diagnosis, prognosis and treatment plan
Become specialist in Assistive Technology and utilise it in patient care where appropriate
Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance
Be required to use tact and persuasive skills in order to gain the patients cooperation in their treatment/care/management plan.
Liaise with UCR, UCCH & Virtual Ward clinicians, GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care coordinated appropriately
To provide patient focused education, training and advice to patients, carers, other professionals and voluntary organisations.
To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework
Plan and organise specialist services within the team
Provide clinical expertise and advice to others, including Social Services, GPs and other agencies
Ensure activity data and clinical information is recorded on SystmOne and completed on a daily basis
May be exposed to bodily fluids, infected material, blood products, therefore must utilise universal precautions and adhere to infection control policies
Ensure informed consent is obtained prior to initiating interventions
Work with staff to ensure competencies are maintained
To maintain clinical credibility by acting regularly as a clinical practitioner in own area of expertise
Professional Leadership
The post holder will:
Be required to undertake risk assessments and act upon them appropriately
Be responsible for ensuring workload for self and others is planned and prioritised according to service targets and needs
Ensure own paperwork and records are maintained, and also those maintained by the team
Monitoring equipment and supplies via the electronic ordering systems used within the team
To work with and deputise for the Service Lead
Engage and lead on triage and referral to discharge standard processes
Actively contribute to integrated team meetings and other meetings where appropriate and chair meetings as necessary
Develop and maintain effective working relationships and communication with all members of the organisation, other professionals and agencies
Instigate, and actively participate with the Clinical Operational Managers in the development of the operational strategy and project management
Contribute to working groups within the Locality and organisation
Support all team members within the integrated team, respecting them, their roles and contributions
Ensure effective use of resources, both financial and human, by members of the team
Be aware of budget and ensure all effort is made to work within this
Participate in the recruitment process, using the opportunity to skill mix to meet the demands of the service
Attend training as required to develop current job role
Oversee safe use and maintenance of equipment and supplies
Remain accountable for own professional actions as determined by the professional bodies
Participate in evidence based practice, using research methodology
Produce induction programmes for students and new starters
Be accountable for work delegated to others within the team, ensuring staff are competent to undertake delegated work
Ensure working environment is conducive for learning and an appropriate learning experience for students
. click apply for full job details