Client Take-on Manager

Client Take-on Manager

Application Deadline: 1 September 2025

Department: Client Take-on

Employment Type: Permanent - Full Time

Location: Jersey

Reporting To: Sam Quirk

Description To lead, manage and develop the Client Take-on team (CToT) which supports offices spanning the Far East and Caribbean as well as in the UK time zone. Managing a team of circa five members, this role focuses on delivering an efficient and timely support service which adheres to relevant local compliance and regulatory requirements.
Key Responsibilities

• Lead, manage and develop the CToT team to ensure they are knowledgeable, efficient and providing excellent client service
• Analyse and report on key performance indicators applicable to Client Take-On
• Foster and maintain clear and efficient communications with partners, fee earners and other support functions
• Monitor and track client onboarding progress, ensuring timely completion and adherence to procedures
• Effectively manage both Adhoc and ongoing client screening
• Liaise with the Compliance team as required for guidance and advice and to arrange compliance sign off of Client Take-on files.
• Manage the ongoing monitoring processes required for matters that remain open for one year or more.
• Coordinate, review and streamline our group Take-On processes to increase efficiency and optimisation in conjunction with the Compliance team.
• Act as a subject matter expert whilst providing training, guidance and mentoring for the team and developing their use and documentation of the risk-based approach to client onboarding.
• Managing performance in line with the firm's processes and procedures by conducting performance reviews and aligning the team's goals to the wider goals and objectives of the firm and fostering a culture of continuous improvement and accountability.
• Promptly escalating any issues/risks arising to fee earners, partners, compliance team or MLRO as appropriate
• Provide assistance and support to the Head of Risk and other areas as and when required.
• Stay informed and up to date with legal and regulatory requirements that may impact client onboarding procedures.

Skills, knowledge and expertise Qualifications

• Educated to A-level or equivalent standard
• ICA or other relevant compliance qualification desirable

Knowledge and experience

• A solid awareness and understanding of local regulatory requirements and technical knowledge of AML
• At least 5 years' industry experience and experience in a similar role, and preferably within a legal environment
• Demonstratable experience and skills in leadership and team management
• Strong IT skills

Competencies We would like you to have

• Demonstrated leadership and people management skills
• Excellent interpersonal skills are required to develop close working relationships with colleagues and clients
• Excellent organisational skills and a meticulous attention to detail
• Strong prioritisation and time management skills and the ability to work under pressure
• Flexibility, energy and enthusiasm
• A solution driven attitude to problems
• The ability to organise and manage workflows and delegate as appropriate
• Ability to work methodically and accurately.

In this role you will be expected to:

• Behave in a manner in keeping with our core culture and values.
• Adhere to all policies, procedures and regulations including those around anti-money laundering and terrorist financing.
• Commit to fulfilling any personal CPD requirements and continually developing your skills and knowledge.
• Be flexible, as occasionally you may be asked to work beyond your contracted hours to