Client Support Analyst - FTC

Location: London
Salary: Market Rate
Salary band: Dependant upon experience
Contract type: Permanent
Date posted: Date not specified

A market-leading provider of online global legal analysis and regulatory monitoring is seeking a Client Support Analyst to work within their Client Support Team. The Client Support Analyst will work directly with the organisation's in-house lawyers and product teams, providing content management and administrative support for existing and new products, as well as supporting external clients and handling administrative tasks such as liaising with the Finance department regarding client billing activities for new subscriptions and renewals.

The Responsibilities:

• Serve as the primary point of contact for all client support queries, handling enquiries via telephone, email, or the product website feedback.
• Collaborate with primary client contacts to ensure appropriate levels of product access are maintained.
• Work closely with in-house product lawyers to assist with specific product queries.
• Support in-house lawyers with the development of legal content.
• Maintain the database of existing subscribers and users.
• Update and maintain intranet sites with products and initiatives.
• Liaise with the Finance department to coordinate billing activities and credit control for overdue or outstanding invoices.

The Candidate:

• Experience supporting lawyers and communicating with external clients and management.
• Excellent attention to detail and organisational skills.
• Proactive, self-motivated, and able to work independently and under pressure.
• Organised and methodical with a high level of accuracy.
• Proven team player with good teamwork skills.
• Experience with HTML and XML editing tools is advantageous.
• Ability to quickly learn new IT applications.
• Willingness to develop detailed knowledge of the products to handle subscriber and user enquiries effectively.

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