Client Support Administrator

Are you highly organised, detail-oriented, and passionate about delivering excellent service? We're looking for a Client Support Administrator to join our busy administration team, providing essential support to both internal and external areas of the business.

Where will I be working?

Working at our offices in Northwich, CW9 7LN

What are the working hours?

37.5 hours per week Monday to Friday

What you'll be doing:

• Processing Refunds: Accurately handle service charge and overpayment refunds, ensuring compliance with internal controls and deadlines.
• Investigating Payments: Locate and reconcile missing payments, working closely with finance teams and external stakeholders to resolve discrepancies.
• Managing Requests: Respond to Major Works/Section 20 requests from property managers, ensuring all documentation is complete and responses are timely.
• Venue Booking: Coordinate and book venues for AGMs, EGMs, and resident meetings, ensuring all logistical needs are met.
• Mass Communication: Prepare and send mail merges to occupiers and owners, ensuring accuracy and compliance with communication standards.
• Keys & Fobs Management: Issue, receive, and track keys across the North region, maintaining up-to-date records for security and accountability.
• Customer Service: Deliver clear, timely communication to customers, taking ownership of interactions and going the extra mile to resolve issues.
• Over 60's Call System: Manage and monitor our over 60's call system, ensuring all emergency contact details are current for Appello's call system.

What we're looking for: Essential:

• Strong administrator with experience in an office-based administration function
• Demonstrate experience in handing customer queries in multi-channel function.
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (especially Excel and Word for mail merges)
• Effective time management and organisational skills

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays
• Option to buy/sell up to 5 days annual leave each holiday year
• Life Assurance Cover
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!