Client Success Manager (EU/UK)

We're looking for a Client Success Manager to work with our clients across all phases, from pre-sales to relationship management, to provide them with an exceptional and differentiating experience. You'll be part of a scaling company of experts in their fields, with clear focus and ownership space. If you currently work in the OTC Derivatives or Regulatory Reporting industry, think like an owner, thrive in a fast-paced environment, and want to make an immediate and lasting impact, this role is for you.

We are a VC-backed fintech with a live product in the regulatory trade reporting space and a growing list of institutional clients. Our product journey started in the US, with expanded services covering Canada, UK, EU, Australia, and Singapore. Join a scale-up that offers growth and ownership opportunities.

KOR is built on leading-edge cloud technology, created by industry domain experts and world-class in-house engineers. Our mission is to innovate B2B trade servicing, starting with regulatory reporting, to address the global wave of mandated changes across OTC derivatives transactions. We aim to solve complex problems by bringing innovative designs and solutions to data utility, quality, and processing inefficiencies, unlocking significant value for clients.

Teamwork and laser focus are central to our culture. We believe small, independent teams with deep expertise achieve better results, fostering responsibility and career growth. Our mantra is to work humble, work smart, and work together.

As a Client Success Manager at KOR, you will be the primary contact for our clients. We have invested heavily in automation, self-service, and on-demand knowledge to ensure your client interactions are high-value. You will work closely with clients across all levels of seniority and collaborate internally to deliver exceptional experiences.

This role requires excellent communication, flexibility, and an enterprising attitude. Key responsibilities include:

• Being the primary contact for client inquiries regarding business, domain, product, and technical issues

• Reviewing, validating, and triaging technical escalations

• Driving account growth

• Expanding revenue through pre-sales and existing client sales opportunities

• Influencing client lifetime value via product adoption, satisfaction, and health scores

• Participating in KOR working groups as needed

• Defining and optimizing the client lifecycle by managing programs to improve engagement based on segmentation, fostering a culture of continuous improvement

You are eager to influence client experiences and business outcomes, thrive in collaborative, fast-paced environments, and take ownership of your work. You focus on results and are committed to making a significant impact.

Additionally, you meet these criteria:

• +4 years of OTC Derivatives or Regulatory Reporting experience, preferably in vendor or back-office roles

• You are client-obsessed and aim for the best outcomes

• You possess excellent communication, analytical, and organizational skills

At KOR, cultural fit is crucial. We seek an open-minded, humble, driven, and team-oriented individual to join us.

• A culture of trust, empowerment, and constructive feedback

• Competitive salary

• Fully remote work environment

• Opportunities matching your ambitions and skills

• We value your needs and growth-tell us what else is important to you!

We are committed to a balanced relationship, listening to your needs and supporting your professional development. If you want to grow and be valued, join us.