Client Success Manager

Do you enjoy solving technical problems but also thrive when working directly with customers? We're working with an established software company whose platform is used by major enterprise organisations across the UK and internationally. They're looking for a Client Success Manager to join their growing team, helping customers get the most value from a highly configurable SaaS platform. This isn't a traditional Customer Success role focused on sales targets and upselling. Instead, you'll act as a trusted adviser, technical problem-solver and relationship manager, supporting customers throughout their journey and helping them maximise their use of the software. What you'll be doing:

• Managing a portfolio of enterprise customers.
• Leading regular customer review and support meetings.
• Technically troubleshooting software and configuration issues.
• Delivering customer training and guidance.
• Working closely with technical teams to resolve complex problems.
• Building strong relationships with stakeholders from end users through to senior leadership teams.
• Identifying opportunities to improve customer outcomes and platform adoption.

You'll need to have:

• Strong communication skills.
• Excellent problem-solving ability.
• A technical mindset and willingness to learn new technologies.
• The confidence to work directly with customers.
• Experience supporting software, SaaS or technology products.

Experience with Python, SQL, HTML, configuration tools or scripting technologies would be beneficial but isn't essential.The role is fully remote, offers a top end salary of £37k with benefits like 26 days plus bank holidays and private medical care. NB The successful candidate must be based in the UK and have permanent residency in the form of British Citizenship/ILR/Settled Status.If this sounds like your next role, please apply as we have interview slots available!We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.