Client Success Associate EMEA, Parameta Solutions

Client Success Associate EMEA, Parameta Solutions page is loaded Client Success Associate EMEA, Parameta Solutionslocations: Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id: R5074The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. About Parameta Solutions Parameta Solutions, the data and analytics division of inter-broker dealer TP ICAP, is a leading global provider of OTC Market Data. From pre to post trade, their solutions help clients manage complex markets more effectively.In May 2022, the firm became an FCA authorized benchmark administrator. This license has allowed the company to take on administration of the nine TP ICAP interest rate swaps benchmarks that were previously administered by Moorgate Benchmarks. In April 2023, the firm was also approved as an ESMA authorised benchmark administrator, making it the first IDB to administer OTC benchmarks and indices across Europe AND the UK.Central to Parameta's purpose is partnering with clients to create true value. The team is focussed on helping clients navigate changing market conditions, not only by providing world-class proprietary data but also the analysis and insight that will fuel their strategies. Role Overview The Client Success Team is a post sales function dedicated to delivering value for our clients, building strategic relationships, and ensuring high levels of satisfaction and retention.As a Client Success Associate (CSA) for EMEA, you will partner closely with Client Success Managers to support the full lifecycle of client engagement-from initial scoping and onboarding through day to day management and service delivery. You will play a key role in understanding client goals, identifying challenges, and collaborating internally to drive an exceptional client experience.This role works cross functionally with Sales, Data Engineering, Product, Operations, Marketing and, where required, third party vendors, to strengthen relationships and support revenue growth. Key Responsibilities Support an assigned client portfolio as a strategic partner-driving engagement, satisfaction, and retention, and demonstrating clear ROI. Engage directly with clients to understand their business priorities and success criteria, ensuring delivery against agreed outcomes. Use Salesforce dashboards and reporting to monitor client activity, identify trends, and drive proactive engagement. Review, document, and optimise internal processes to enhance efficiency and client experience. Collaborate cross functionally to resolve client issues quickly and effectively. Capture client feedback, testimonials, and referrals to support advocacy initiatives. Identify opportunities for upselling, cross selling, and packaging new propositions. Partner with Data Engineering, Product and Support teams to share insights from end users and contribute to product and service improvement. Travel within EMEA as required. Perform additional duties and projects as needed to support the business. Experience & Competencies Essential Demonstrated communication and interpersonal skills with the ability to understand diverse client needs and provide effective solutions. Ability to work confidently with stakeholders across teams and regions. Comfortable operating in a fast paced, evolving environment with high levels of change. Proven documentation skills and attention to detail. Proficiency in and Microsoft Office (Word, Excel, PowerPoint). Self starter mindset with strong problem solving skills, adaptability, and a desire to grow. Fluency in English (written and verbal).Desired Additional language skills (written and verbal). Experience within Market Data or Analytics. Ability to build credibility and rapport across multiple levels of a client organisation. Interest in developing financial and technical knowledge related to Parameta Solutions' products. Strong interpersonal skills and a consultative, client centric approach. Band & Level Professional / 5 Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities. Work with us Joining TP ICAP puts you at the heart of markets that matter.You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success.TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.Connections are at the heart of what we do. We combine our people's know-how with the latest technology to improve price discovery, trade execution and liquidity flow.Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people. Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future.TP ICAP. We connect.