Client Services Representative-Central Services - Manchester

Client Services Representative-Central Services - Manchester

Department: Central Services

ABOUT US

We are the leading specialist advisor and broker for buying and selling businesses in our sectors - hotels, pubs, restaurants, childcare & education, healthcare, retail, leisure and medical.

Christie & Co offer agency, valuations and consultancy services across all our offices, as well Finance and Insurance, across our sister companies.

With 90 years of experience, our team has a network of 11 offices in the UK along with 11 in Europe, employing the largest hotels team in Real Estate. We aim to offer a high-quality client experience, starting from the very first contact with Christie & Co.

Christie & Co offer agency, valuations and consultancy services across all our offices, as well Finance and Insurance, across our sister companies.

WHERE YOU'LL BE WORKING

This role follows a hybrid working model, with three days per week in the office and two days working from home. During your three month probation period, you'll be required to be on-site five days a week for training and onboarding purposes.

PURPOSE OF THE ROLE

Our Client Service Representatives are responsible for delivering exceptional customer service and support to clients by responding to enquiries and resolving issues, helping to navigate through our range of services.

Contacting existing and new clients, obtaining service requirements and directing them appropriately across out organisation. You will be responsible for managing inbound calls across a series of group lines, providing cover for colleagues when required. All of our communication and client information is captured into our CRM system, which you must manage effectively. This role requires strong communication skills, attention to detail, and the ability to manage multiple client interactions efficiently and professionally.

Our aim is to maximise the potential of every lead through across our range of services and ensure a positive customer experience for all.

ABOUT THE TEAM

The client services team is responsible for managing multiple projects through inbound/outbound calls, and email communications. Together, we ensure that all clients receive the best possible service from Christie & Co. We provide support when required by our sectors, speaking with buyers, sellers and existing clients.

We work to build strong relationships with our colleagues, being able to support when needed.

Once introduced to our range of services and qualified by Client Services, leads are passed to the relevant people across our network. The role will be an office-based position out of our Manchester and reporting into the Client services Director. Most discussions with prospective clients will be by telephone, video call and email

You'll be based in our vibrant office in the heart of Manchester, alongside our compliment of friendly and outgoing colleagues who are always on hand to support each other.

RESPONSIBILITIES

In this role you will:

• Polity and efficiently handling inbound and outbound calls, and email communications
• Ensure client records and communication are accurately maintained through our CRM
• Build and excellent knowledge of our services to successfully qualify leads for internal distribution
• Understanding the client's needs and identifying suitable services, and provide clear, accurate information in a timely manner
• Be responsible for your own lead management
• Identify recurring client issues and recommend improvements to processes or services.
• Share client feedback internally to help enhance the customer experience.
• Work closely with internal teams, to resolved issues and support business objectives
• Delivering exceptional customer service
• Assist in keeping shared documents up to date through Microsoft Office

WHAT WE ARE LOOKING FOR

The suitable candidate for this role would bring:

• Previous experience working in the Business Transfer /property market - preferred but not essential
• Minimum 2 years' experience in a phone-based, customer focused or telesales environment
• Strong verbal and written communication skills across all levels
• Ability to manage multiple tasks in a fast past environmentHigh level of accuracy and attention to detail
• Proficient with CRM systems and accurate data entry

ABOUT YOU

At Christie & Co we value the importance of creating and maintaining meaningful personal relationships in the workplace to achieve success as a team, our people bring:

• An energetic and curious approach to everyday tasks
• Strong communication skills with both customers and colleagues
• Excellent organisational skills with the ability to work to deadlines
• Competent knowledge of Outlook and Microsoft Office (Excel, Planner, PowerPoint, Word, Notes)
• A customer-focused mindset and a passion for helping others and delivering excellent service
• Self motivated and proactive learner with an interest in ongoing skills development

WHAT WE OFFER

• Referral commission & discretionary annual company performance bonus
• 25 days holiday with additional leave during Christmas
• Enhanced parental leave
• Income protection
• Life Assurance
• Cycle to work scheme
• Wellbeing employee assistance platform

Please note we will not be able to sponsor for this position and therefore only invite candidates permanently settled in the UK or not requiring sponsorship We are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

For more information, please apply today or send any questions to: