Client Services Manager

Business Implementation Manager (Client Onboarding)

Location: Dublin (Hybrid)

Role Overview

We are seeking an experienced Business Implementation Manager to join a leading global financial services organisation. This position is responsible for managing the end-to-end onboarding and implementation of new clients, with a particular focus on migration planning, execution, testing, and successful transition into business-as-usual operations.

Working closely with internal stakeholders and external clients, you will play a key role in delivering complex onboarding projects while ensuring a high standard of client service, operational control, and project delivery throughout the implementation lifecycle.

This is an excellent opportunity to join a dynamic fund services environment with exposure across the full investment operations lifecycle.

Key Responsibilities

• Act as the primary relationship manager between sales, business development, operations, and external clients throughout the onboarding process.
• Lead end-to-end client implementation projects, taking ownership of migration planning and execution.
• Coordinate complex client migrations, ensuring delivery against agreed timelines and implementation plans.
• Manage and oversee testing activities, including:
• Dry runs
• Parallel runs
• Data validation and reconciliations
• Develop and maintain detailed migration runbooks and implementation documentation.
• Ensure all onboarding activities are completed accurately and in line with governance, risk, and quality standards.
• Support the successful transition of newly onboarded clients into operational teams.
• Build and maintain strong relationships with clients throughout implementation.
• Monitor onboarding performance metrics and ensure service delivery expectations are achieved.
• Identify opportunities to improve onboarding processes, client experience, and operational efficiency.
• Act as an escalation point for implementation and migration-related issues.
• Support continuous improvement initiatives and strategic change projects across the business.
• Participate in additional business projects as required.

Experience Required

• 8-10+ years' experience within fund services, asset servicing, or fund administration.
• Minimum 5 years' experience operating at Manager level.
• Strong experience delivering client onboarding, implementation, or migration projects.
• Proven experience managing full migration lifecycles, from planning through post-implementation stabilisation.
• Hands-on experience managing testing programmes, including dry runs, parallel runs, and reconciliations.
• Strong operational knowledge across fund services, ideally including:
• Transfer Agency / Investor Services
• Custody
• Experience acting as a senior client-facing contact during implementations or operational change programmes.
• Previous experience within a global fund administration, custody, or asset servicing environment.
• Knowledge of fund administration platforms such as Geneva, MultiFonds, NTAS, or similar systems is advantageous.
• Strong understanding of the end-to-end fund servicing model, including interactions between Fund Accounting, Transfer Agency, Custody, and Depositary functions.
• Good understanding of operational data flows between administrators, custodians, and third-party providers.

Skills & Qualifications

• Third-level qualification or relevant professional certification.
• Strong project management and implementation delivery experience.
• Excellent stakeholder management and client communication skills.
• High attention to detail with a focus on governance, risk, and quality.
• Proactive, solutions-focused approach with the ability to take ownership of complex initiatives.
• Comfortable working in a fast-paced, evolving environment.

What's on Offer

• Opportunity to join a leading international financial services organisation.
• Exposure to complex client onboarding and migration programmes.
• Collaborative and dynamic working environment.
• Hybrid working model based in Dublin.
• Excellent opportunity to develop expertise across the full fund services lifecycle.