Client Services Manager

ARE YOU THE ONE? We're looking for a bilingual (English and German) EMEA Client Services expert to join our retail excellence programme, acting as the direct link between the UK Hub, local market client and in-market partner agency. You'll manage client activity, campaigns and service delivery across your market portfolio, using your language skills and commercial focus to build trust, drive performance and deliver brilliant retail execution.

WHAT YOU'LL BE UP TO

• Act as the key link between the UK Hub, market client and in-market partner agency
• Manage client campaigns, requests, projects and end-to-end service delivery
• Provide clear client updates and stakeholder communication in the relevant market language
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
• Influence, inspire and collaborate across teams, agencies and client stakeholders
• Identify growth, innovation and best-practice opportunities across the EMEA Hub

ARE YOU OUR PERFECT PARTNER?

• Fluent in English & German, both written and verbal
• Previous account management or customer-facing experience, ideally across European markets
• Able to travel and stay away from home in market for much of the working week
• Strong commercial awareness, critical thinking and confidence managing budgets and KPIs
• Excellent relationship building skills across multicultural, multi-market teams
• Proactive, resilient and confident managing multiple projects, priorities and stakeholders

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £44,000 - £55,000 Per Annum
• + 20% Bonus
• Company Sick Pay + Life Assurance: 4 times your annual salary
• Access to a range of discounts and perks across our key partners & beyond

WHO ARE WE?

Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels. BUILD LOVE. GROW SALES. INCREASE LOYALTY.

POINTS TO NOTE:

Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any adjustments that would support you throughout your application. Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the rolePlease note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue SquareIf you're an internal candidate, remember to use your company email address to apply. Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.