Client Services Manager

Client Services Manager

London, Greater London, United Kingdom

Guidant Global - London (Hybrid + Travel within the UK)

The role

As Client Services Manager, you'll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance. You will initially support the implementation plan for a first generation Managed Services Provider (MSP) in the UK, with plans to transition to a broader workforce model that includes Recruitment Process Outsourcing (RPO) and Statement of Work (SOW). This is a hybrid role based in our London office, involving regular weekly travel to various locations across the UK and Ireland.

Key responsibilities

• Support the development and implementation of the program from day one
• Serve as the day to day point of contact for the program for all stakeholders across the organization
• Support the implementation and ongoing optimisation of the solution
• Manage supplier performance and governance
• Meet KPIs and commercial objectives
• Support and contribute to team development
• Serve as a point of contact for client issues
• Identify and support growth opportunities
• Visit client sites regularly throughout the UK (3-4 days a week)

What we're looking for

• Experience in the staffing industry (MSP, RPO, workforce solutions)
• Strong stakeholder management skills
• Experience supporting complex or multi site accounts
• Experience in supplier management
• Commercial awareness
• Resilient, adaptable, and able to work well under pressure
• Ability to manage change and shifting priorities
• Experience in the engineering, facilities management, manufacturing, logistics, or related fields is preferred

Why join Guidant Global?

• Generous annual leave, including a day off on your birthday and a paid volunteer day
• Pension and life insurance
• Employee Assistance Program and Calm app
• Flexible benefits, including private medical, dental, healthcare cash plan, and critical illness coverage
• Employee discount platform
• Additional options, including health assessments, travel insurance, and an EV program

Equal Opportunity

We welcome applications from individuals of all backgrounds, experiences, and perspectives. We are an equal opportunity employer and do not discriminate on the basis of race, ethnicity, nationality, sex, gender identity or reassignment, sexual orientation, religion or belief, disability, age, marital or civil partnership status, pregnancy or maternity, or any other protected characteristic.

We are proud to be part of the Disability Confidence scheme and are committed to ensuring an inclusive recruitment process.

If you need any reasonable accommodations during the application or interview process, please let us know and we will do our best to assist you.