Client Services Manager

Do you thrive on leading teams to success, managing high-value client relationships, and making a real impact on business performance?

If so, at eXPD8 we're looking for an experienced Client Services Manager who understands that great client delivery is more than just meeting expectations once, it's about building long-term partnerships, driving growth, and empowering your team to excellence.

About the role

We are looking for a driven and commercially minded Client Services Manager to lead the growth, delivery, and performance of key client accounts. This is a fantastic opportunity for someone with strong B2B experience, leadership capability, and a passion for delivering outstanding service.

You will play a pivotal role in ensuring client satisfaction, operational excellence, and profitable growth, while managing and inspiring a high-performing team.

Salary: From £35,000 DOE

Location: Hybrid - 2 days in the Head Office (including Tuesdays in Bristol) and 3 days working from home

About us

eXPD8 were named one of the Financial Times Best Employers in 2025 & 2026, and with over 20 years of experience supporting many iconic brands and retailers, you would be joining a team that is passionate about delivering excellence, valuing its people, and driving success for both clients and colleagues alike.

As part of your package we offer

• Your eXPD8 birthday off each year
• Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more)
• Life insurance
• Immediate access for you and your family to GroceryAid
• Access to eXPD8 Rewards where we offer regular competitions and incentive plans
• Unlimited refer a friend scheme
• Personal development and progression opportunities with access to over 400 learning resources

How you'll deliver excellence

• Managing and developing strategic B2B client relationships to drive long-term growth
• Overseeing budgets, financial performance, and commercial delivery across accounts
• Ensuring delivery against SLA, KPI, and operational targets
• Leading regular client meetings, reporting, and performance reviews
• Identifying opportunities for growth within existing accounts
• Collaborating with internal teams to improve execution and service delivery
• Using data and insights to highlight trends, risks, and opportunities
• Leading, coaching, and motivating a high-performing team
• Managing recruitment, onboarding, and ongoing development of team members
• Creating a positive, collaborative, and results-driven team culture

What makes you excellent

• Proven experience managing B2B client relationships
• Strong experience managing budgets and commercial performance
• Experience recruiting, leading, and motivating teams
• Excellent communication and stakeholder management skills
• Highly organised with the ability to manage multiple priorities
• Strong analytical and problem-solving skills with a data-driven mindset
• IT literate across the core Microsoft Office Suite.
• Strong project management experience, a self starter able to manage multiple projects
• Background and understanding of FMCG and/or Field Marketing