Client Services Manager - UK Wide - £45k to £55k plus car plus 35% comm

Our client delivers a broader range of communications projects through print and digital media, with the logistical capability to deliver to exact client needs, at multiple locations across the UK and internationally.

They deliver through a powerful combination of people, technology and our unique access to the unrivalled resources of a large group. They create bespoke communications solutions for every single client based on their exact needs. Our client is committed to making a real, measurable, positive difference to the business of every client they work with.

They have invested heavily in the latest technology, and have developed a unique platform which works seamlessly with their clients' own IT systems and provides all the management information, analytics and reporting on business needs. This enables them to deliver a complete, secure end-to-end managed communication solution, streamlining processes to drive down costs at every stage.

Their platform delivers everything from finding the most competitive purchase prices to managing stock, tracking, online proofing, plus ordering and delivery - all in one system that is simple to access and navigate, delivering real benefits to clients' businesses.

This is a pivotal role within the organisation, supporting the Managed Communications Business Development team in activation of contracts with customers, creating and delivering on project plans. All applicants should have previous experience of project management and planning from inception to delivery, with a focus on time management, excellent networking skills (internally and externally) and strong attention to detail.

This is a national client facing role, involving travel across the country. In return for outstanding customer service and business development skills, this role offers a company car, generous uncapped commission structure and a range of great benefits you would expect from an organisation that is part of an international market leader.

Role

• Development and operational management of a single or multiple Managed Communications contract(s) with varying value from between £100K to 1 million plus of spend per annum, ensuring that operational support to clients is managed exceptionally, delivered efficiently and profitably while providing effective account leadership.
• Responsible for the retention, development and growth of specific assigned account(s) seeking to further penetrate the categories of Managed Communications, offering a wider range of services and solutions to these clients.
• Create qualified sales pipelines within all existing assigned clients.
• Deliver account growth through additional service lines and general support initiatives.
• Provide detailed client performance and opportunity reports including financials.
• Provide a high degree of technical print support and expertise to both clients and associates across multiple disciplines in the Managed Communications sector.
• Continually seek to drive down bought in costs, reduce inefficiency and increase profitability.
• Manage operational financial performance for assigned client contracts.
• Develop and execute profit improvement plans.
• Delivery of the strategic development, operational and commercial strategy.
• Responsibility for an appointed Client Service team, compliance, development and ongoing management.
• Ensure contract compliance, best practice and service execution.
• Develop and maintain a comprehensive knowledge of clients and their key drivers.
• Ensure excellent customer satisfaction is delivered.

Skills & Experience Required

• Relevant degree or equivalent industry borne experience.
• Experience of the execution and management of Managed Service strategies.
• An excellent understanding of planning, budget and cost management with a structured and organised approach.
• Strong commercial acumen and people management skills.
• Proven experience of service delivery and customer relationship management.
• Credible approach, with the ability to present and liaise at senior level, instilling confidence.
• Proven business development experience, with a resilient approach.
• An ability to develop and execute alternative solutions.
• Experience of working within a supply chain environment.
• People management experience.
• Vendor management experience.
• E-Commerce.
• Studio/Pre press.