Client Services Executive

Ozone is a digital advertising business with a difference. We are powered by the human connections created by audience first media businesses - those online places where people come to be informed, inspired, and entertained every day.

Our audience platform combines these connections at scale, with brilliant creative and deep audience capabilities to deliver measurable business impact for brands. We also provide publishers with tools, expertise and a collective voice to maximise the value of the powerful audience connections they create.

About this role

We're looking for a Client Services Executive to join our Client Services team. This team is accountable for delivering digital advertising campaigns across Ozone's premium publisher platform. You will help us build upon our market reputation for creating a seamless customer experience through excellent client service that delivers real world results.

Responsibilities

• Manage and deliver advertising campaigns across the Ozone ecosystem, ensuring they are set up correctly and meet all success measurements. Your ultimate goal is to provide service excellence that drives client satisfaction and revenue growth.
• Act as a key contact for advertisers, ensuring seamless project management and transparency. Keep all internal partners informed of campaign progress and client needs.
• Advise clients on strategies to achieve their objectives, from long term brand building to short term sales, helping them get the real world results they need.
• Work closely with the sales team and other internal teams to continuously improve client service, execute campaigns effectively, and align with product innovations.
• Drive long term client engagement and repeat business by delivering insightful end of campaign analytics and presentations that highlight key learnings.
• Show drive and commitment to delivering on your own objectives while actively supporting other team members as needed.

Required experience / skills

• Passion for the industry: a genuine interest in or understanding of digital advertising, analytics, and creative. You're excited about what we do and eager to learn more.
• Excellent communication: excellent English language skills, both written and verbal. Comfortable communicating technical recommendations to experts and non experts alike.
• Team player: motivated, collaborative individual with a positive, can do attitude. Enjoys working across multiple teams to achieve shared goals.
• Customer focus: understands the importance of great client service and is committed to building strong relationships.

Further education or direct vocational experience is not required, but will be considered.

About the process

We aim to foster a diverse and inclusive workplace and are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds.

We are an equal opportunities employer, hiring solely on merit and business need. We encourage applications regardless of sex, gender identity, ethnicity, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, parenthood and disability.

If you require reasonable adjustments in the recruitment process, please let us know.

What we offer

• 30 days annual leave plus your birthday day off
• Competitive AVIVA pension scheme, with employer contributions up to 4%
• Medical cash plan - contributions towards a range of health benefits including physiotherapy, prescriptions and health screenings.
• Private Medical Insurance with Vitality - includes unlimited virtual GP consultations and Mental Health support, in addition to cover for illness and a number of other incentives and benefits. This also includes generous cash allowances towards optical, dental and audio needs.
• Income protection - to support you financially following serious illness or injury. This pays up to 70% of your salary for up to 5 years
• Group life assurance - tax free lump sum of 4 salary paid to your chosen beneficiaries
• Employee Assistance Programme - range of mental wellbeing support including life coaching and crisis support
• Rewards and discounts via interactive apps to make savings at your favourite brands, including gym discounts and savings on holiday and travel
• Cycle to work scheme with Evans Cycles
• Salary sacrifice childcare with Yellownest
• Hybrid working - mix of office and home working

Our values

• We can build a better future for our industry. We are building a future for digital advertising in which audiences, publishers and brands can thrive. Where high quality, editorially governed content has a successful and sustainable future.
• Everyone can make a difference. It takes a lot of different people, ideas, and hard work to turn big ambitions into reality. Everyone's input is needed, and everyone's contribution is valued.
• Together is the best way. Born from collaboration, we believe team working is the best way, and our natural instinct is to help. Success is a team effort, so that's how we work internally, and with all our partners too.
• Be open, authentic, and human. Positive progress comes from being transparent, telling it how it is, and keeping things simple. That's the environment we like to create, and we warmly welcome people into it.