Client Services Director

Client Services Director

R&D Partners

US - Remote

$120,000 - $150,000

Permanent, full time

Are you an experienced Business Developer from the recruitment sector who has exposure to the Life Sciences market and looking for a new challenge? Do you have experience in winning new business, meeting the needs of new clients and expanding existing accounts? If so, R&D has the perfect opportunity for you to join our expanding team in the US, providing exceptional talent to our Life Sciences partners across North America!

R&D Partners is an award-winning Life Sciences recruitment business, our purpose is to help great Life Sciences partners grow. As a continuously expanding, international staffing company, we are looking for highly motivated professionals ready to join our exceptional platform. We partner with Life Science companies from start-ups to Fortune 500 companies across the Pharmaceutical, Medical Device, Biotechnology and Clinical sectors, placing the most specialized candidates into senior level, specialist positions.

Role:

As a Client Services Director you are expected to identify and develop business opportunities through the generation of new clients and through expanding our delivery within our existing client base. This should include your own area of expertise but also other niches within R&D Partners core delivery verticals wherever possible.

You will be equipped with a dedicated internal team of recruiters to support the clients/vacancies you bring in, along with, the most advanced networking and sales tools, attendance at prestigious industry events, progressive training, and the backing of a multiple Award-Winning, Global Life Science Staffing organisation and leadership team committed to being in the markets we serve. This opportunity is perfect for someone who really enjoys the Business Development and relationship building side of their role.

Key responsibilities:

• Proactively identifying and developing new business opportunities through extensive professional networking and targeted marketing with an added focus on generating business beyond just your own specialism
• Leveraging existing relationships to develop accounts with other entities belonging to our clients and to increase our market share
• Maintaining consistent personal billings along with facilitating the delivery of roles across multiple verticals through cross selling and account management
• Developing competitor awareness, understanding R&D Partners position in the Life Sciences Recruitment Market and collaborating with other Client Services members to drive market penetration and increase market share
• Attending client meetings, developing an expert understanding of client requirements and expectations along with R&D Partners core services and delivery capabilities
• Negotiating commercially appropriate terms of business & preferred supplier agreements
• Delivering presentations and pitches to key stakeholders in targeted and existing clients
• Tendering and winning PSLs, defending R&D Partners position on those PSLs and ensuring that they are profitable relationships
• Point of escalation for personal accounts and assistance to close difficult deals.
• Encouraging and briefing resourcers and consultants to work thoroughly and efficiently to meet deadlines agreed with clients
• Consistently hitting weekly, monthly and quarterly KPI's in order to exceed financial targets
• Supporting consultant training and development needs to improve service, productivity and customer retention
• Continuing to Develop market presence within specific niche whilst developing a broader understanding of the market offering of R&D Partners core delivery verticals; Scientific, Clinical, Quality, Medical, Regulatory, HEOR, Biometrics, Commercial, Legal and Intellectual Property and Manufacturing and Validation

If you identify as the best at what you do, are a high achiever who wants a career with no limits, or even if you would just like to learn more- get in touch with us to learn more today!

If you are having difficulty in applying or if you have any questions, please contact Ross Wilkings