Client Services Coordinator - Citywest/Dunshaughlin

Client Services Coordinator - Citywest/Dunshaughlin

Office BAYADA Home Health care Ireland

Posted On 06/11/2026

Job Information

Competitive

Clinical Home Health Care

City Citywest/Dunshaughlin

State/Province Dublin

D24

Job Description Location

This position can be based in our Citywest or Dunshaughlin office (Hybrid after successful completion of probation period)

BAYADA Home Health Care is seeking a highly organised and compassionate Client Services Coordinator to join our growing team. This is a key support role within our operations team, focused on delivering outstanding service to our clients while ensuring smooth day-to-day coordination of care in the community.

This position is ideal for someone with a background in healthcare administration who is looking to develop a long-term career in a values led organisation.

You will play a central role in ensuring continuity of care for our clients by managing rosters, supporting recruitment and providing administrative and operational support across the office.

Key Responsibilities Service Coordination & Rostering

• Manage and maintain monthly and daily rosters using Alayacare.
• Ensure agreed fill rates and KPIs are achieved, responding efficiently to call outs and schedule changes.
• Accurately document all client and stakeholder communications (clients, families, GPs, HSE, etc.) to ensure continuity of care.
• Build strong working relationships with clients and healthcare professionals.

Business & Office Support

• Answer and triage incoming calls to office staff.
• Attend internal meetings and company events and take minutes where required.
• Support the wider team with administrative and office-based duties.

Business Development Support

• Follow up on new service enquiries and business leads.
• Provide insight on staffing challenges, local market trends and service demand.
• Assist with strategic planning and service expansion discussions.

Requirements

• Proven organisational, time management and communication skills.
• Strong interpersonal skills with the ability to multitask in a fast paced environment.
• High attention to detail and excellent record keeping.
• Strong IT skills, including Microsoft Word and Excel.
• Fluent English communication, both written and verbal.
• Previous experience in home care, rostering or healthcare administration.
• Experience using ATS or CRM systems (Zoho Recruit / Alayacare or similar).
• Degree in business or related field.

Benefits

• Competitive salary package
• Hybrid working model following successful completion of probation
• 23 days annual leave
• Pension scheme and maternity leave benefit
• Ongoing learning and development support