Client Service Product Support Specialist

Client Service Product Support Specialist focuses on serve as a technical escalation from csr inquiries across multiple asset classes and system functionality in the legacy enfusion architecture, providing in-depth analysis and solut.

What the role involves

• Serve as a technical escalation from CSR inquiries across multiple asset classes and system functionality in the legacy Enfusion architecture, providing in-depth analysis and solut.
• Collaborate with Level 1 personnel in the EMEA Asset Manager pod to identify.
• Resolve discrepancies in trading data, P&L reports, and positions by performing advanced reconciliations and validations.
• Investigate recurring issues to identify root causes, documenting findings and collaborating with SME teams to implement long-term fixes.
• Delivering training programs for Level 1 support staff, Account Managers and SDMs focusing on advanced troubleshooting techniques and escalation procedures to enhance overall team per.
• Facilitate communication between the SME's, trading, operations, product management, and engineering teams to ensure cohesive resolution of escalated issues and accurate implementa.

Skills and requirements

• 3-5+ years of experience in client support for Order Execution Management Systems or Portfolio Management Systems.
• Strong and deep understanding of financial instruments, Listed and Complex Swaps/Derivatives.
• Outstanding analytical and problem-solving skills.
• Outstanding communication and interpersonal skills, particularly in client-facing situations where clarity is key.