Client Relationship Manager

A leading national law firm is seeking a Client Relationship Manager to join their UK team, location is flexible. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm's client programme, working closely with client facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific BD and marketing initiatives, to improve the overall client experience. The team offer amazing flexibility and are open to part-time hours, their preference is 4 days a week, but this is flexible.

The Responsibilities:

• Act as the account manager for a selected group of key client care accounts.
• Maintaining client service tools for each client liaising with the client service team.
• Take lead on calls identifying arising actions and seeing them through to completion.
• Identify opportunities to cross-sell across departments' firm wide.
• Involvement in client listening activities, to gather feedback and ensure follow-up.
• Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
• Conduct quarterly financial analysis of key client accounts and advising fee earners.
• Monitor client investment for key accounts to ensure ROI.
• Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.

The Candidate:

• Previous experience working within a legal / professional services environment.
• Proven client relationship / business development experience is required.
• Able to build relationships with fee earners across offices and with wider Marketing team.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.