Client-Facing CRM Manager for E-commerce Growth

Harnham is seeking a Freelance CRM Account Manager to lead day-to-day client relationships for a portfolio of e-commerce and DTC brands. This role coordinates with CRM specialists and delivery teams to translate strategy into actionable briefs and ensure campaigns deliver measurable commercial impact.

The ideal candidate has strong agency-level client management experience, solid Klaviyo knowledge, and a track record in email/lifecycle marketing and retention.