Client Design Liaison

A well-established multidisciplinary engineering consultancy with over 30 years of industry experience is seeking a Client Design Liaison to join their growing team in Dublin. This is a client-facing role with full project lifecycle ownership across Ireland's pharma and industrial sectors.

The Role

The Client Design Team Liaison is responsible for supporting the successful delivery of multidisciplinary projects across a live site environment, acting as the primary interface between the Client and internal design teams. The role sits within the Customer Management team and provides day to day support to the Client, ensuring effective communication, coordination, and alignment between facility based client stakeholders and internal office based multidisciplinary design teams. The position supports the delivery of projects in accordance with client requirements and project management standards, facilitating structured, coordinated, and compliant delivery across the full project lifecycle from concept through to completion.

Key Responsibilities Client Interface & Stakeholder Management

• Act as the primary point of contact for day to day design related matters between the Client and the internal team
• Develop and maintain effective working relationships between facility based client teams and internal design teams
• Attend client meetings, workshops and site visits, and prepare and distribute meeting records
• Conduct all internal and external communication with a high level of professionalism and confidentiality
• Act as first point of escalation for project coordination issues and facilitate timely resolution

Project Coordination & Delivery Support

• Support Project Managers in maintaining alignment with programme, scope and fee constraints
• Support coordination of multidisciplinary design teams across multiple projects
• Assist in managing delivery of design services in line with programme, client brief and KPIs
• Work with Project Managers to ensure alignment of design outputs across disciplines
• Support planning and coordination of design activities across internal teams and external stakeholders

Information & Document Management

• Assist in coordination of new project requests and RFQs, including initial scope walkdowns and distribution to discipline leads
• Work closely with our internal Document Controller to ensure QA/QC procedures for document and drawing control are maintained
• Support compliance with project and site document control protocols

Site & Operational Interface

• Interface with site teams to ensure alignment with site standards and operational requirements
• Work with site drawing offices and engineering teams to ensure consistent application of standards across disciplines
• Coordinate site access for design team personnel, including inductions, permits, PPE and associated controls

Resource & Admin Support

• Support coordination of design team resources, including leave tracking and coverage planning
• Carry out project and team administration duties as required
• Reporting & KPI Tracking
• Assist in preparation of monthly reporting on design delivery performance against KPIs
• Support tracking of project progress, deliverables and coordination milestones
• Maintain accurate records of project activities and communications