Client Account Manager
Posted 2 hours 17 minutes ago by HAYS
You will be joining a highly successful and innovative organisation that provides cutting-edge products and services and is currently experiencing a period of sustained growth. The business is known for its professional, friendly, and collaborative culture, where teams work together toward shared goals and long-term success.As a Client Account Manager, you will play a pivotal role in maintaining and developing long-term customer relationships, ensuring clients receive the best-in-class experience. No two days will be the same, and you will work closely with key internal stakeholders to support strategic initiatives and deliver exceptional service.Your Role - Client Account ManagerIn this role, you will be responsible for:Client Relationship Management
- Developing and nurturing long-term client relationships
- Acting as the main point of contact for key accounts
- Understanding client needs and aligning solutions to meet their objectives
- Ensuring a seamless, positive customer journey from end to end
- Translating business strategy into clear, prioritised, and achievable plans
- Making informed trade-off decisions when time, budget or capacity constraints arise
- Challenging activity that is misaligned with agreed strategy or unlikely to deliver meaningful value
- Supporting long-term account growth through proactive planning and communication
- Planning and managing major events, sponsorships, and client engagements
- Ensuring all activities are delivered to a high standard and in line with strategic objectives
- Demonstrating a strong analytical mindset focused on performance, pipeline influence and ROI
- Reviewing data to provide insight, recommendations, and actions to improve outcomes
- Monitoring account activity and identifying opportunities for growth or optimisation
- Strong written and verbal communication skills
- Confidence presenting insight and recommendations clearly to senior stakeholders
- Professional credibility and sound judgment, aligned to a corporate client environment
- The ability to build trust, influence decisions and foster long-term client partnerships
- Strong organisational skills, with the ability to manage multiple priorities simultaneously
- A proactive, solutions-focused approach with the ability to work both independently and collaboratively
What you need to do now
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