Clerical Officer Grade III Credit Control

Clerical Officer Grade III, Credit Control (2-Year Fixed Term Contract, 35hrs per week)

Bon Secours Hospital Cork is currently accepting applications for the full-time role of Clerical Officer Grade III, Credit Control.

Responsibilities

• Daily process of online payments to debtor accounts.
• Process credit card payments being made by patients.
• Manage and address all queries received through the team inbox in a timely manner.
• Answer telephone calls into the office, check voicemails and return calls in a timely manner.
• Review and issue reminder texts/letters for patient balances due.
• Deal with all queries arising on the debtor accounts, liaising with other departments and insurance companies.
• Review values to be refunded on debtor accounts, issue a refund request and manage the refund cheque folder.
• Process remittance files received from insurers and ensure that payments are posted and allocated accurately to patient accounts.
• Highlight debit balances which are unrecoverable.
• Check the monthly rejected and pended listings. Transfer rejected claims to patients and track the pended listing which needs to be followed up with insurers periodically.
• Assist the Credit Controller in analysing patient and sundry debtor accounts.
• Other ad hoc duties which may be assigned.

Person Specification

• Leaving Certificate or equivalent.
• Relevant Administration Qualification / Relevant Third level qualification (essential).
• Hold Cert/Diploma Business Studies, Accounting Technician desirable.
• Experience in Finance Department within a hospital environment is desirable.
• Excellent interpersonal and communication skills.
• Ability to work to strict deadlines with a high attention to detail required.
• Proficient in Excel and Word.

Applications for the above post are to be submitted online via Workday.

Bon Secours Health System is an equal opportunities employer.