Clerical Officer - Outpatient Appointment Services

Clerical Officer - Outpatient Appointment Services Band 2

Main area: Administration; Grade: Band 2; Contract: Permanent; Hours: 37.5 hours per week (Full Time). Schedule: shifts available between 8 am - 5 pm (7.5 hour shift) and 12 pm - 8 pm (6 hour shift).

Job reference: 438 PB4262.

Site: Preston Business Centre Town Preston; Salary: £25,272 per annum (pro rated), paid yearly; Closing: :00.

Job overview

Join the Contact Centre team in the Outpatient Appointment Booking department. You will be the first point of contact for inbound patient telephone queries, playing an integral part in patient care and experience.

Main duties of the job

• Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professionals.
• Constructively manage barriers to effective communication.
• Maintain confidentiality at all times as required by legislation and Trust policy.
• Demonstrate own duties to new starters and agency staff.
• Work with the Outpatient Business Support Managers to develop procedures that support an efficient and effective outpatient appointment service.
• Provide flexible cover for colleagues as required to ensure the provision of an efficient Outpatient appointment booking service.
• Ensure any changes to patient demographic details are updated immediately on Trust systems.
• Maintain the integrity of data/information using agreed procedures.
• Maintain a high standard of patient care by adhering to Trust values at all times.

Qualifications and Education

• GCSE level in English and Maths (or equivalent).
• Knowledge of Microsoft Windows applications.

Knowledge and Experience

• Experience of working in a changing environment.
• Computer literate, experienced in data entry and e mail use.
• Understanding of Information Governance, Data Quality and its requirements.
• Experience in the use of electronic Patient Administrative System (PAS).
• Experience in Customer Care.
• Confidentiality awareness.

Equality and Diversity

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post.