Cleaning Service Manager - Manchester

The role: Cleaning Service Manager

Location:Manchester

Salary:£32kpa DOA

Hours:37.5 hours per week, Monday to Friday

Working Hours

• Two late shifts: 2:00pm-10:00pm
• Two mid shifts: 12:00pm-8:00pm
• One early shift: 10:00am-6:00pm
• 30-minute unpaid break each day

There is no regular weekend or bank holiday working, although occasional emergency cover may be required following a specific client request.

We are recruiting an experienced Cleaning Service Manager to oversee cleaning operations across a high-profile corporate contract. The successful candidate will manage the day-to-day cleaning service, lead and support the on-site team, maintain strong client relationships and ensure all contractual standards, KPIs and service levels are consistently achieved.

What We Are Looking For

We are seeking a confident and hands-on manager who can lead from the front, communicate effectively with both colleagues and clients and take full ownership of the cleaning operation. The successful candidate must be organised, professional, cost-conscious and committed to delivering an excellent service.

Main Responsibilities

• Manage the daily delivery of cleaning services across the contract.
• Lead, motivate and develop the on-site cleaning team.
• Plan staff rotas and arrange cover for holidays, sickness and absences.
• Ensure all contracted cleaning hours are delivered within the agreed labour budget.
• Maintain accurate payroll, holiday, absence and clocking records through client portal.
• Build and maintain a positive working relationship with the client.
• Attend regular client meetings and provide clear service updates.
• Monitor cleaning standards through regular inspections and joint client audits.
• Produce and manage action plans following any audit failures.
• Ensure all KPIs, SLAs and contractual specifications are achieved.
• Complete inductions, toolbox talks and ongoing colleague training.
• Manage staff performance, attendance, investigations and disciplinary matters with HR support.
• Ensure compliance with health and safety, COSHH and company procedures.
• Report accidents, hazards and near misses correctly.
• Order cleaning materials, consumables, uniforms and PPE within budget.
• Ensure cleaning equipment and machinery are maintained and any defects are reported.
• Identify opportunities to improve the service and cleaning standards.

Skills and Experience

• Previous experience managing a cleaning or soft facilities management service.
• Proven experience leading and managing a team.
• Strong knowledge of health and safety and COSHH requirements.
• Experience working within a busy, high-pressure service environment.
• Excellent communication and client relationship skills.
• Strong planning, organisational and problem-solving abilities.
• Confidence managing rotas, absence, performance and operational budgets.
• Ability to maintain high cleaning standards and drive continuous improvement.
• Comfortable using workforce management or time and attendance systems.