Cleaning Operations Manager

Operations Manager

Our client is a Multi-award-winning commercial cleaning & facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,400 people and has over 600 sites across the UK, from Scotland to Southampton. Our reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people, and innovation.

The Position

A demanding office-based, operational management role for someone with patience, energy, and stamina. The role requires a disciplined individual able to manage time and teams of people effectively. There is also an opportunity to grow within the business for ambitious candidates wanting career progression.

Purpose

• Manage the company's one-off jobs and variable schedules
• Manage the company's Mobile Teams
• Support the Operations Department and Operations Director

Key Responsibilities Planning and Dispatch

• Producing daily schedules for operatives
• Assist with creation of quotations for services
• Develop / deliver training materials for mobile teams
• Manage dispatch works to ensure SLA is achieved
• Manage and plan the daily/weekly schedule of mobile teams
• Manage the company's store room - equipment and supplies
• Manage a team of around 15 mobile team operatives
• Reporting to the Service Support Manager
• Liaising with customers, supervisors and the client directly
• Ensuring all scheduling work is correctly entered onto the system, operational workforce is best utilised and SLA's are achieved

Team Management

• Production and Management of the Planning and Helpdesk rostering, working alongside the Helpdesk Assistant
• Training new members of the Helpdesk Team in the use of key business systems as required

Office

• Greet visitors to the building - receive and manage deliveries
• Manage utility room - run washing machine & dryer daily
• Manage store room - restrict access and always keep tidy
• Prepare site folders and paperwork for new contracts

Clients

• Respond to all e-mails and calls from clients
• Provide client support as directed by operational directors
• Attend site visits as required
• Assist with site audits when required

Area Supervisors

• Meet weekly to process paperwork - for billing and payroll
• Carry out weekly checks on company vehicles (including Area Operations Managers)

Reports

• Liaise daily with operational directors
• Attend management meetings as required

The Person - our minimum skill requirements

• Excellent telephone manner
• IT literate (MAC and PC) - good knowledge of Microsoft Office, Internet Explorer
• Previous cleaning management experience required (3+ years)
• Excellent presentation skills
• Competent levels of planning and organization
• Numeracy and literacy to a good level
• Ability to work to deadlines and prioritize
• Good interpersonal skills
• High levels of attention to detail
• A strong work ethic
• Spanish / Portuguese language skills an advantage

Benefits

A fantastic salary with great company perks. £32k - £35k depending on experience