Claims Technician
Posted 1 hour 35 minutes ago by 慨正橡扯
Time Type: Full time
Worker Type: Employee
To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.
- Claims Technician
- Leeds (Hybrid)
Are you passionate about delivering exceptional customer service and making a real difference at the first point of contact? We're looking for a proactive and detail-oriented individual to join our team, where you'll play a key role in supporting customers through their claims journey. From handling calls and written correspondence to negotiating settlements and working with automated processes, this role offers variety, challenge, and the opportunity to build your knowledge of legal and regulatory matters. If you're someone who thrives in a fast paced environment, enjoys problem-solving, and is eager to grow within a supportive team, we'd love to hear from you.
Your New Role- Answer calls and written correspondence from customers to ensure they receive the support they need at the first point of contact.
- Action written response correspondence as appropriate.
- Liaise with stakeholders regarding claims to ensure the best outcomes for customers.
- Negotiate settlements with third parties.
- Enter key data accurately on Excel and in house systems.
- Work with automated assisted processes.
- Develop and maintain knowledge of legal & regulatory matters.
- Understand the technical language used in documents and interpret the meaning.
- Put the customer at the forefront of everything we do.
- A passion for excellent customer service by going above and beyond to understand customer needs.
- Able to follow a detailed process to ensure that all data is accurately recorded in a consistent manner.
- The capability to develop and maintain an understanding of legal, regulatory & insurance matters.
- A willingness to embrace and help shape innovation and technology within QBE for the benefit of the customer.
- Able to adapt to changing customer requirements in a modern workforce.
- Ability to own and resolve problems.
- Applicants must have the right to work in the UK; visa sponsorship is not available for this role.
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important; opportunities include part time, job share and compressed hours.
- Pension - automatically enrolled in the QBE pension plan with employer contributions of 10% of basic salary.
- Private medical insurance - fully comprehensive private medical cover for you and your family.
- Family friendly policies - 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - our pension strategy supports net zero goals by investing more in green businesses than the broader market.
- Cycle to Work - benefit from regular exercise whilst making your commute greener and cheaper; select bike and/or accessories up to £5,000.
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.