Claims Technician

Are you keen to work somewhere that's stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!

We are looking for a Claims Technician to join us at INSHUR! We're based in sunny Brighton ️ (sea , chips , and seagulls ️ included), and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home . You'll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office at least once a week, fostering a dynamic and supportive environment.

You'll be working on re inventing insurance in exciting markets across multiple territories including the UK , US , and the Netherlands , with plans to expand into new European countries.

Supported by (and reporting to) the team leader, you'll be joining a friendly team of claims professionals who thrive on delivering exceptional service to INSHUR customers.

We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride.

What you'll be doing

This isn't your typical claims role. You'll take ownership of a diverse portfolio of third party motor claims, including personal injury, and play a key role in delivering fast, fair, and data driven outcomes.

Working in a modern, tech enabled environment, you'll be trusted to make decisions, challenge the status quo, and help shape how claims are handled.

In this role, you will:

• Manage claims end to end giving you full visibility and control, from first notification through to settlement, across both damage and personal injury elements
• Make confident liability decisions and drive claims to resolution with a strong commercial mindset
• Negotiate effectively with third parties, insurers, and representatives to deliver the right outcome at the right cost
• Build strong relationships across the market while also influencing outcomes through a digital first approach
• Work closely with product, data, and operations teams to identify trends and improve claims performance
• Use technology and insight to streamline processes, reduce friction, and enhance the overall customer experience

What we're looking for

We're looking for high performers who combine technical claims expertise with curiosity, pace, and a problem solving mindset.

You'll thrive here if you:

• Have experience handling motor claims, including exposure to personal injury, and can demonstrate sound technical judgement
• Are a confident decision maker and negotiator, comfortable operating in a fast moving environment
• Enjoy working with data and technology, and are keen to do things differently rather than follow legacy processes
• Are ambitious and looking for more than just a job-you want to have an impact and grow with a modern insurer
• Take ownership, move quickly, and bring a solutions focused approach to challenges
• Are collaborative, adaptable, and energised by working in a team that's constantly evolving and improving
• Care about delivering a great customer outcome, without losing sight of commercial performance

You'll love it here if

• Thrive navigating ambiguity and finding clarity in uncertain situations.
• Take pride in being accountable and owning your responsibilities.
• Enjoy in a fast paced environment where change happens quickly.
• Are solutions focused and driven to overcome challenges.
• Embrace resilience and adapt to setbacks with a positive attitude.
• Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding.

You may not enjoy working here if

• Prefer a more structured, slow moving environment.
• Feel most comfortable when tasks and processes are clearly defined from the start.
• Struggle with handling multiple challenges at once or adapting to frequent changes.
• Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities.

Collaborating with AI

At INSHUR, we see AI as a powerful collaborator. We use technology to innovate, and our hiring process is no exception. For us, AI is a tool to enhance our processes and help you showcase your best self-we never use it to make the final hiring decision. We actively encourage you to use AI tools to help you shine, and you can learn more about how we collaborate with AI, and our tips for how you can too, here.

What to expect from the process: Example

Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience.

First Interview: 60-minute video call to dive into your experience and get to know your motivations.

Final Stage: An in person interview at our Brighton office, meet the team and possibly a few roaming dogs.

What we offer

• 30 days of holiday annually, plus bank holidays
• Private healthcare for you and your family, including pre existing conditions
• Life insurance at 3x your salary
• 13 weeks parental leave at full pay for new parents
• Workplace nursery scheme with Gogeta, allowing you to pay fees pre tax
• Ride to work scheme
• Workplace pension scheme to help you save for retirement
• Flexible working hours to suit your lifestyle
• £500 annual personal training allowance plus regular learning opportunities on a variety of topics
• £40 monthly wellbeing and WFH allowance to keep you healthy and productive
• 24/7 Employee Assistance Program, covering you and immediate family members-offering crisis support, counselling, legal advice, menopause CBT, and more

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.

About Us

INSHUR is the fastest-growing global provider of insurance for the on demand economy, making coverage fair and accessible for drivers.

Cutting edge technology & deep insurance know how underpins our revolutionary offering for on demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions and complementary technology integrations for digital platform providers such as Uber, Amazon, Bolt, FREENOW and OLA, we've been helping drivers stay on the road since 2016 through our data, technology and in house insurance expertise.

Backed by some of the most forward thinking VC's including Viola Growth, JVP, Munich Re, Viola Fintech, MTech Capital, Antler, and MS&AD, we have secured over $70 million in funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.

As a global team of around 250 people based across the US, UK, and the Netherlands, we value:

• Generosity, inclusivity, open mindedness, and diversity
• Delivering great results and learning in the open
• Freedom to make long term, high impact decisions
• The wellbeing of our teammates and the people around us

And Enjoying the ride!

Equal opportunities

At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We're passionate about creating equal opportunities and making the tech industry a better place for all and we don't discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.

As of July 2024, our team consists of 43% women, 26% from BAME or BIPOC backgrounds, and 13% LGBTQ+ . We proudly represent 29 nationalities and span multiple generations, including Baby Boomers, Gen X, Millennials, and Gen Z. We're proud to have been recognised for Diversity and Inclusion by the British Insurance Awards .

We recognise that early stage companies often hire people similar to the existing team-something we've worked hard to overcome. We follow a structured hiring process and ensure our interview teams are trained to foster inclusivity and equity.

Our Brighton office is child friendly, dog friendly, and fully wheelchair accessible.

While this position is advertised as full time, we're flexible on specific arrangements and happy to discuss options like part time, job sharing, or other flexible work setups for the right candidate.

️ If you need any adjustments during the interview process, please let us know, and we'll do our best to accommodate your needs.