Claims Technical Lead - Complex Bodily Injury

Job Title: Claims Technical Lead - Complex Bodily Injury

Location: Leicester, London or Bexhill (all hybrid)

Role overview

We're excited to bring a new role into our team as a Claims Technical Lead, where you'll support the ongoing development of our Motor Bodily Injury function. This is an exciting opportunity to play a key role in strengthening the technical capability of our Claims teams and ensuring that we continue to deliver high-quality outcomes for both our customers and our business.

This role is ideal for someone who is passionate about technical excellence, thrives in a changing environment and has experience in working with and coaching/mentoring high value bodily injury claims. You must be willing to travel to our sites to deliver and/or facilitate training sessions for our colleagues.

Job details - experience required

• Collaborating with the Head of Large Loss to define and implement the technical strategy across the unit responsible for managing claims up to £250k
• Leading the design and implementation of a structured development pathway that enhances the technical capability, confidence and progression of high value injury handlers across the department
• Supporting colleagues through technical coaching and guidance, helping them build confidence and capability in handling complex bodily injury claims - serving as the primary technical referral point for senior handlers
• Working closely with specialist, front line colleagues and leaders across to drive improvements in the way we assess, manage and resolve high value cases and seek out opportunities to improve efficiency, reduce indemnity spend and strengthen decision making, using insights from audits and market developments
• Monitoring and interpreting changes across the bodily injury landscape (including CPR, JCG, Consumer Duty, MOJ, OIC and the Intermediate Track) ensuring our teams understand and adapt to emerging requirements
• Helping to shape our technical standards, quality controls and governance frameworks to make sure our bodily injury handling remains compliant, consistent and commercially strong

Essential skills/experience

• Significant experience in handling high value motor bodily injury claims, ideally up to £500k
• Excellent knowledge of indemnity principles, insurance contract, RTA, MIB Articles of Association (including Article 75), BI legislation, protocols and frameworks (including CPR, JCG, Consumer Duty, MOJ, OIC and Intermediate Track)
• Experience of coaching and/or mentoring colleagues with a proven ability to help lift capability across the team, reviewing high value files and providing feedback that is both supportive and development focused
• Strong complaints handling knowledge and experience with the ability to resolve issues effectively and in line with regulatory expectations

Benefits

Competitive salary and £5k car allowance.

Flexible working - hybrid approach, discuss with recruiter.

Competitive bonus scheme - eligible for annual 4Cs performance bonus.

Physical wellbeing - private medical insurance for Band 4 colleague.

Financial wellbeing - life assurance cover, income protection at no cost, matched pension contributions up to 10%, and additional financial wellness benefits.

Mental wellbeing programme - Thrive mental health app, colleague assistance programme 24/7, mental health first aiders, support groups, dedicated team.

Annual leave - 27 days + bank holidays, with option to buy or sell a week, plus health care cashback plans, dental plans, discount programmes, cycle to work, tech schemes and social events.

Equal Opportunities

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.